Search the 3 jobs at Skybox Security

The Technical Support Engineer provides enterprise-level support to customers by diagnosing and resolving technical/application issues, managing customer interactions, documenting solutions, and ensuring high customer satisfaction. Responsibilities include troubleshooting, escalating unresolved issues, and maintaining knowledge base articles.

The Java Team Leader will manage a team of server-side software engineers to enhance Change Manager capabilities, deliver complex projects, and design software solutions. The role includes hands-on coding in Java while leading and inspiring the team with a focus on performance and scalability.

The Tier 3 Support Engineer will handle complex technical issues for customers, analyze and resolve problems, collaborate with R&D and other teams, contribute to the knowledge base, and support networking and security systems, particularly related to Cisco and FortiGate products.