The Technical Recruiter will manage the full-cycle recruiting process, focusing on hiring technical professionals in Mexico City. Responsibilities include sourcing candidates, facilitating interviews, and collaborating with hiring managers to ensure a positive candidate experience. The recruiter will utilize local market knowledge and hiring metrics to drive effective decisions while also supporting diversity initiatives in hiring.

The Senior Software Engineer will build the next generation practice management platform, collaborate with engineering and product teams, write clean and efficient code, and oversee the implementation of features and enhancements in support of the company’s mission.

The Senior Manager of Customer Success will build and lead a high-performing team in Mexico City, driving customer success initiatives, overseeing programs across locations, and ensuring alignment with global teams. This role focuses on operational excellence, team development, and enhancing the customer experience by leveraging tools and best practices.

The Senior Product Manager will lead growth and onboarding efforts, focusing on user acquisition and customer experiences by improving the trial and conversion process. Responsibilities include data-driven decision-making, understanding customer needs, and developing strategies to enhance the product for growth.

As a Software Development Engineer in Test, you will develop end-to-end test suites for SimplePractice's application, enhance regression tests, collaborate with teams, and optimize the testing process while ensuring high quality standards.

The Senior HRIS Analyst at SimplePractice will provide functional and technical support for Workday and other HCM applications, handling daily maintenance, configuration, and problem resolution while leading projects to enhance processes and reporting. Collaboration with cross-functional teams is essential for developing solutions that meet business needs.

The Director of Engineering will lead multiple teams in product development, responsible for the clinician-client relationship at SimplePractice. The role also includes site leadership in Mexico City, fostering company culture, leading operations, and spearheading strategic growth in the new office.

As a Senior Machine Learning Engineer, you will develop and deploy ML pipelines, conduct analyses to drive product decisions, collaborate across teams to improve clinician experiences, mentor team members, and drive innovation incorporating new ML technologies into practical applications.

The Customer Success Specialist will support customers by responding to inquiries, addressing issues, and conducting onboarding calls. They will triage support requests and collaborate with the Customer Success team to enhance the user experience.

The Financial Analyst will manage the company’s budgeting, forecasting processes, and financial analysis. Responsibilities include creating financial models, analyzing data, preparing reports, collaborating with departments, and improving reporting efficiencies.

The IT Support Engineer II at SimplePractice will work on internal IT initiatives and maintaining IT infrastructure. Responsibilities include creating and integrating tech solutions, implementing security measures for compliance, troubleshooting user issues, and collaborating on automation tools. The role also involves vendor communication and hardware/software maintenance.

The Customer Success Product Specialist at SimplePractice will provide support to customers via phone, chat, and email. Responsibilities include addressing inquiries about the platform, troubleshooting issues, conducting onboarding sessions, and collaborating with internal teams. The role prioritizes customer satisfaction and efficiency.

The Senior Engineering Manager will lead and mentor engineers, enhance collaboration across projects, and ensure high-quality software delivery. Responsibilities include shaping technical requirements with the product team, maintaining engineering practices, and addressing technical issues.

The Senior Product Manager, Growth at SimplePractice will drive product strategies for user acquisition, improve customer onboarding, and enhance the trial experience for new clients through data analysis and empathetic decision-making. This role requires collaboration with Marketing and Customer Success teams to ensure successful product-led growth and exceptional user experience.

As a Senior Manager of Product Marketing at SimplePractice, you will lead the commercialization of new and existing products, develop data-backed go-to-market strategies, and collaborate with cross-functional teams to drive business outcomes. Your strategic insights will influence product offerings and marketing efforts, supporting growth for the organization.

The Chief Information Security Officer will lead the development and implementation of a comprehensive cybersecurity and risk management strategy, ensuring compliance and security for client data. This role involves oversight of security operations, incident response, and promoting a security-conscious culture within the organization.

The Director of Tax will oversee all aspects of tax accounting, compliance, and reporting processes, collaborating with consultants and internal teams. They will lead tax due diligence for mergers, manage audits, and research tax laws to ensure optimal tax strategy. This role requires extensive expertise and will work independently on various tax initiatives as the company expands.

The Senior Director of Customer Support at SimplePractice will lead a team to provide outstanding customer support while managing relationships and performance metrics. The role involves strategic vision setting, mentoring staff, ensuring high service levels, and collaborating on projects to enhance customer experience and team efficiency.

The Director of Strategic Programs will oversee strategic initiatives at SimplePractice, ensuring timely completion and minimal customer disruption. Key responsibilities include leading projects, working with executives, managing M&A integrations, and serving as a liaison with external parties. The role demands strong analytical skills, project management, and executive presence.

The Senior Manager of Customer Success will lead the expansion of a Customer Success team in Mexico City, driving operational excellence, ensuring customer satisfaction, managing team development, and collaborating with international teams to enhance customer experience and retention.