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The Sr Solution Consultant will support Employee Experience and ITX Solution Sales through guiding revenue in product sales, leading workshops, providing product demonstrations, and addressing customer queries using technical expertise. The role also involves collaborating with various teams and providing feedback for product enhancements while supporting marketing events.
The Senior Technical Support Engineer provides technical guidance to customers during critical issues, ensuring effective case resolution and outstanding customer experiences through various communication channels. They resolve complex technical cases, utilize diagnostic tools, and coordinate with additional teams as needed while providing insights for process improvements based on customer interactions.
As a Senior Software Quality Engineer, you will maintain automation test frameworks, collect quality metrics, work with developers on testing strategies, create and execute test plans, and assist engineering teams in troubleshooting issues.