Search the 6 jobs at Sauce

The Senior Customer Success Manager at Sauce will manage a portfolio of restaurant accounts, ensuring their success through onboarding, education on product offerings, performance monitoring, and relationship building. This role involves tracking key metrics, upselling opportunities, and acting as an internal advocate for restaurant partners.

The Director of Customer Care will lead customer support operations, implement and optimize CRM capabilities, oversee performance metrics, handle escalations, mentor team leads, and maintain up-to-date knowledge resources to enhance customer experiences in a fast-paced SaaS environment.

As the Director of Customer Care, you will lead the customer support operations, optimizing workflows, managing OKRs, and ensuring timely resolutions for escalations. You will leverage your CRM expertise to enhance automation and mentor team leads, while fostering collaboration across departments and maintaining resources to support customer needs.

As a Customer Care Team Lead, you'll manage a team of support professionals, handle escalations, promote team development, and ensure high performance standards. You'll analyze KPIs, lead team meetings, and maintain knowledge bases while providing guidance and mentorship to team members.

As a Team Lead Frontend Engineer, you will design and implement product features while mentoring a team of developers. You'll be involved in architecture decisions, code reviews, and enhancing best practices to align with customer growth.

As a Customer Success Manager at Sauce, you will oversee a portfolio of restaurant partners, focusing on their success through product education, performance monitoring, and feedback analysis. The role requires building strong relationships, supporting onboarding, and driving account growth and retention based on key performance indicators.