Training Manager, Global OD

Training Manager for New Employee Experience, plays a pivotal role in shaping the onboarding journey for new hires across all job grades. Responsibilities of this job include collaborating with stakeholders to deliver and evaluate the New Employee Orientation (NEO) program effectively, and, ensuring compliance with the NEO process and recommend enhancements to improve the participant experience. Your efforts will contribute to creating a welcoming and engaging environment for new employees, fostering their growth and integration into the organization.

Training Manager, Global OD

• Job Summary:

Training Manager for New Employee Experience, plays a pivotal role in shaping the onboarding journey for new hires across all job grades. Responsibilities of this job include collaborating with stakeholders to deliver and evaluate the New Employee Orientation (NEO) program effectively, and, ensuring compliance with the NEO process and recommend enhancements to improve the participant experience. Your efforts will contribute to creating a welcoming and engaging environment for new employees, fostering their growth and integration into the organization.
Key Responsibilities:
Training:
•    Assist in designing and conducting workshops on Leadership and Organizational Development.
•    Support the deployment of training programs for Global OD Philippines and global projects.
•    Help in developing, designing, and implementing new training programs.
•    Identify necessary projects and mentor team members to execute them effectively.
•    Benchmark best-in-class performance practices both internally and externally.
•    Ensure compliance with ISO/ISMS for the security of information assets.
Program Management:
•    Support the recognition and rewarding of top-performing team members.
•    Assist in reviewing team performance and provide constructive feedback.
•    Promote a culture of continuous learning and quality improvement.
•    Update the team regularly on new learning and development trends, techniques, and tools.
•    Motivate team members to ensure high morale and minimal attrition.
Organizational Development:

Reports To: Associate Director, Global OD
Job Summary:
Training Manager for New Employee Experience, plays a pivotal role in shaping the onboarding journey for new hires across all job grades. Responsibilities of this job include collaborating with stakeholders to deliver and evaluate the New Employee Orientation (NEO) program effectively, and, ensuring compliance with the NEO process and recommend enhancements to improve the participant experience. Your efforts will contribute to creating a welcoming and engaging environment for new employees, fostering their growth and integration into the organization.
Key Responsibilities:
Training:
•    Assist in designing and conducting workshops on Leadership and Organizational Development.
•    Support the deployment of training programs for Global OD Philippines and global projects.
•    Help in developing, designing, and implementing new training programs.
•    Identify necessary projects and mentor team members to execute them effectively.
•    Benchmark best-in-class performance practices both internally and externally.
•    Ensure compliance with ISO/ISMS for the security of information assets.
Program Management:
•    Support the recognition and rewarding of top-performing team members.
•    Assist in reviewing team performance and provide constructive feedback.
•    Promote a culture of continuous learning and quality improvement.
•    Update the team regularly on new learning and development trends, techniques, and tools.
•    Motivate team members to ensure high morale and minimal attrition.
Organizational Development:
•    Collaborate with senior and executive management to drive change and improvement initiatives.
•    Work with department heads to identify leadership learning needs and develop solutions.
•    Conduct needs assessments, including leadership and competency assessments, executive coaching, and mentoring
•    Manage the global employee induction program specific to the Philippines
•    Provide strategic planning and team effectiveness support to various departments.
Consulting
General Safety and Security:
•    Uphold the principles of the Quality Information Security Management System (QISMS) to protect organizational assets.
•    Ensure the confidentiality, integrity, and availability of critical information for business functions.

Qualifications:
•    College degree, preferably Mass Communication, Psychology, Education, or Business Management or a Post-Graduate Diploma or a Master’s Degree from any reputable university, or equivalent experience
•    Minimum of 10 years management experience in a Customer Service or Call Center Industry
•    Proven experience in training and organizational development, preferably in a global setting
•    Strong project management skills with the ability to handle multiple tasks simultaneously.
•    Excellent communication and interpersonal skills.
•    Knowledge of ISO/ISMS standards is a plus.
•    Ability to motivate and lead a team effectively.
•    Strong analytical and problem-solving skills.
Key Competencies:
•    Leadership and stakeholder management
•    Strategic planning and execution
•    Excellent training and facilitation skills
•    Project management
•    Strong organizational skills
•    High integrity and commitment to information security
•    Instructional design process management

OTHER REQUIREMENTS:

Certificates, Licenses, Registrations:

• Leadership Development Training certifications
• Other types of certifications related to Organizational Development, Coaching, Mentoring, etc.

Communications Skills:

• Excellent oral & written English
• Business and technical writing skills

Computer Skills:

• MS Excel, MS Word, Microsoft PowerPoint

Work environment:

• The work environment in the office premises is professional, office. Business casual attire
• Able to identify an adequate space (minimal background noise, well-lit, with access to fast internet) in their home that can be used for virtual training delivery, should the need arise.

Physical demands:

• May require holiday, weekend, overtime, graveyard work or shifting schedules, as needed by the business.
• May require travel from multiple office locations if the need arise
• High-speed internet available home for remote/work at home assignments (minimum 10 mbps)

Work demands: N/A

Quezon City, Bridgetowne ZetaPhilippines