Search the 17 jobs at PartnerHero

As a Customer Support Specialist, you will provide exceptional service through email, chat, and phone, ensuring customer needs are met, while analyzing and documenting recurring issues. You'll operate in a dynamic environment, addressing customer inquiries, and using scripts for guidance.

As a Tier 1 Technical Support Engineer, you will provide support to customers via email, phone, or chat, handle inquiries and escalations, and document findings. Responsibilities include managing requests related to card data migrations, user management, and technical troubleshooting, as well as creating and maintaining customer documentation and supporting incident resolutions.

The Customer Support Specialist will provide exceptional service primarily through email, chat, and phone, identify customer needs, process requests, escalate issues, analyze problems, and refer to provided scripts to ensure a positive customer experience.

As a Customer Support Specialist, you will provide excellent email support assisting customers with document translation services. Responsibilities include troubleshooting, problem-solving, and ensuring good communication between customers and translators. You will need strong written communication skills and the ability to work both independently and collaboratively.

The Customer Engagement Specialist II is responsible for providing excellent customer service, converting prospects into clients, and ensuring partner expectations are met. Duties include call handling, client education, information gathering, and maintaining high interaction quality. The role requires exceptional communication skills and the ability to work independently in a dynamic environment.

The Knowledge Management Specialist will develop, organize, and maintain knowledge bases, collaborate with teams to enhance information accessibility, and utilize AI tools for efficient knowledge management, aiming to improve organizational effectiveness and training resources.

The Customer Support Specialist II assists customers by handling inquiries through email, chat, and phone. They troubleshoot technical problems and communicate feedback to the product team while fostering engagement with users and ensuring high-quality customer experience. The role requires effective communication, empathy, and tech-savviness.

The Customer Support Specialist II serves as a primary contact for customers, providing support through multiple channels including email, chat, and phone. Responsibilities include resolving complaints, documenting interactions, and improving customer experience, while meeting performance metrics.

The Knowledge Management Specialist will develop, organize, and maintain comprehensive knowledge bases, collaborating with various teams and utilizing artificial intelligence to enhance knowledge management systems. The role includes creating content, auditing knowledge bases, and developing training materials to facilitate knowledge transfer and organizational efficiency.

The Accountant III is responsible for advanced accounting tasks such as preparing financial statements, analyzing data, ensuring compliance, managing fixed assets, and assisting with audits and month-end financial deliverables.

The Retention and Sales Specialist at PartnerHero will engage with customers primarily through phone and email to provide support, resolve issues, and sell subscription programs. The role focuses on enhancing customer satisfaction and retention while collaborating with team members for quality assurance and training improvement.

The Customer Support Specialist II will provide technical support to customers in the medical field through various channels. Responsibilities include documenting investigation details, analyzing customer issues, providing excellent service, and helping with payment processes. A strong focus on customer experience and problem-solving abilities is essential.

The Recruiting Administrator supports new hire onboarding, ensuring timely submissions of paperwork and pre-employment checks. They communicate with recruiters and candidates, collaborate with HR and IT, and maintain accuracy in data entry. The role involves managing multiple onboarding processes effectively.

The CRM Data Manager will oversee data management and optimization within the CRM system, ensuring data integrity and standardization. This role supports marketing and sales by maintaining accurate prospect and client data, integrating this data with other business systems, and performing regular audits for data quality assurance.

The HR Generalist will support various HR functions such as employee relations, performance management, training, and compliance while ensuring a positive work environment, driving organizational effectiveness, and engaging employees. Responsibilities include conflict resolution, assisting in performance reviews, coordinating training programs, maintaining HR compliance, and promoting company culture.

The Team Lead at PartnerHero oversees a team providing technical support, facilitates operations, provides training, monitors performance, conducts meetings, and assists with hiring while embodying company values. Responsibilities include feedback provision, development of team action plans, quality management, and improvement coaching.

Provide customer service by handling inbound calls, chats, and emails. Interact with customers to assist with their needs while documenting interactions and navigating multiple systems.