Search the 4 jobs at PartnerHero

As a Customer Support Specialist, you will provide customer service support via phone, chat, and email. Your responsibilities include responding to customer inquiries, solving problems creatively, documenting interactions, and navigating multiple systems simultaneously. You will work in the office twice a week and have training provided to ensure you excel in your role.

As a Technical Support Specialist II, you will assist customers by troubleshooting technical issues, providing feedback for product improvements, curating documentation, and ensuring excellent customer service through various communication channels. You'll analyze recurring issues to enhance partner businesses.

As a Customer Support Specialist III, you will provide high-quality support via email, chat, and phone for substitute teacher onboarding in the education sector. Your role involves efficient ticket handling, data entry, and communicating user feedback while maintaining a focus on detail and effective communication.

As a Team Lead at PartnerHero, you will manage a team of associates to ensure optimal performance for a specific partner or program. Responsibilities include acting as the main contact for partners, leading and mentoring team members, implementing operational protocols, analyzing performance data, and ensuring team coverage.