Search the 25 jobs at PartnerHero

The BPO Operations Team Lead at PartnerHero is responsible for leading a team, optimizing their contributions to partner operations, and establishing procedures. This role includes facilitating feedback, conducting training, monitoring production levels, managing team schedules, and participating in the hiring process while embodying the company values.

As a Technical Support Specialist, you will provide exceptional support across email and social media, troubleshoot product malfunctions, collaborate with development teams, and document feedback from users. Strong communication and troubleshooting skills are essential for identifying trends and successfully resolving support cases.

As a Technical Support Specialist, you will manage number porting requests, ensuring accuracy and timely completion. Your responsibilities include verifying documentation, handling customer escalations, coordinating with stakeholders, and performing data entry. To succeed, excellent English skills and previous client-facing experience are required, along with strong organizational and communication abilities.

As a Team Lead at PartnerHero, you will oversee the service delivery for number porting operations, manage escalation processes, ensure accurate documentation, and communicate effectively with stakeholders and customers. Responsibilities include processing requests, handling multiple tasks, and providing exceptional customer support while contributing to the team's overall success.

The Operations Manager will oversee customer experience programs, manage large teams, mentor staff, and ensure quality outcomes in line with company objectives. The role involves acting as a strategic partner, evaluating performance metrics, and participating in program reviews while fostering teamwork and problem-solving.

As an Overnight Customer Experience Specialist II, you'll provide live chat support, answering customer questions, diagnosing software issues, and ensuring customer satisfaction. The role involves proactive outreach to users and maintaining expert product knowledge. Ideal candidates will have technical troubleshooting skills and strong communication abilities.

The Customer Support Specialist will provide bilingual support in French and English through various channels including phone, email, and chat. Responsibilities include responding to inquiries, resolving customer issues, maintaining accurate records, and collaborating with teams to ensure customer satisfaction. Flexibility to work varying hours and participate in ongoing training is expected.

The role involves providing technical and customer support via email and online, requiring fluency in German and English. Responsibilities include managing customer inquiries, resolving technical issues, and escalating complaints when necessary. Strong problem-solving skills and a passion for customer experience are essential.

The Customer Support Representative will provide excellent customer service support in English and German via email, chat, and phone for a partner in the medical field, assisting with troubleshooting, payment processes, and pre-sales inquiries. Candidates should have strong communication skills, adaptability, and a passion for healthcare.

The HR Coordinator will manage government-mandated processes including employee claims, contributions, and compliance, ensuring accurate documentation and submissions. They will coordinate with government agencies, prepare compliance reports, and assist employees with inquiries related to government benefits.

As a Customer Support Specialist at PartnerHero, you will provide customer service through various channels, including phone, chat, and email. Your role involves assisting customers, documenting interactions, and working both in the office and remotely. The position includes paid training and a focus on creating exceptional customer experiences in a supportive work environment.

The Customer Support Specialist will deliver exceptional service through email, chat, and phone, addressing customer needs, processing requests, escalating complaints, and documenting issues. The role emphasizes creating positive experiences, adapting in a dynamic environment, and managing high volumes of interactions with strong conflict resolution skills.

As a Technical Support Specialist II, you will provide customer and technical support via email and chat. Your responsibilities include resolving customer concerns, investigating technical issues, and collaborating with team members and partners to improve customer experience. Strong communication and problem-solving skills are essential for success in this role.

As a Senior Graphic Designer & Illustrator, you will brainstorm and create impactful visuals for campaigns, branding, and multimedia. You will collaborate with teams, mentor junior designers, and ensure adherence to brand guidelines while staying updated on design trends.

The Graphic Designer is responsible for creating high-quality visual designs for various projects, collaborating with teams to conceptualize and execute client-focused designs while managing multiple projects and ensuring adherence to brand guidelines.

The Motion Graphic Designer and Animator will create engaging video content by editing raw footage, integrating motion graphics and sound design, and collaborating with the creative team. They will manage video workflows and stay updated on trends, focusing on UX experience in SaaS products.

The Recruitment Onboarding Specialist will manage the onboarding process for new hires, ensuring all pre-employment requirements are validated. Responsibilities include collecting documents, overseeing UKG enrollment, ensuring compliance, and providing support to new hires. This role requires strong organizational skills, attention to detail, and the ability to handle sensitive information professionally.

The Accounting Specialist is responsible for advanced accounting tasks such as recording invoices, preparing financial statements, managing fixed assets, and assisting with compliance and audits. The role requires strong proficiency in Excel and analytical skills to manage financial data effectively.

The Training Specialist will design and deliver training programs, conduct needs assessments, and manage training interventions to enhance employee performance, supporting onboarding and training of associates in alignment with partner values.

As an IT Help Desk Administrator, you will provide desktop and application support to over 1,400 users, troubleshooting various computer platforms and assisting with administrative applications for remote and traveling users. You'll handle incident tickets, resolve escalated issues, and participate in onboarding/offboarding processes.