As a Graphic Designer at PartnerHero, you will create visually engaging content for digital platforms, ensuring designs align with brand guidelines and meet client objectives. You'll collaborate with creative teams, manage multiple projects, and support larger campaigns while delivering high-quality designs.

The Program Relationship Manager at PartnerHero manages key accounts, focusing on onboarding partners, maintaining relationships, overseeing operations, and ensuring client satisfaction to encourage loyalty and business growth. Responsibilities include managing program operations, financial transactions, and facilitating communication with partners to address challenges and opportunities.

The Customer Support Team Lead is responsible for leading and developing a customer service team, meeting performance KPIs, collaborating with leadership on tools and insights, conducting quality evaluations, and ensuring a high standard of customer service and operational efficiency. The role requires coaching, mentoring, and handling escalations while engaging with partner contacts to discuss performance metrics.

The Sourcing Specialist will identify and attract top talent across various regions, utilizing advanced sourcing techniques. Responsibilities include developing sourcing strategies, maintaining candidate pipelines, and communicating with stakeholders about sourcing progress and market insights.

The Hybrid Blended Training Specialist is responsible for creating and delivering engaging training programs, conducting training needs assessments, and managing training interventions to enhance employee performance, while supporting onboarding and refreshers for new hires in alignment with the Partner’s core values.

Provide customer service by handling inbound calls, chats, and emails. Interact with customers to assist with their needs while documenting interactions and navigating multiple systems.

As a Knowledge Management Specialist, you will develop and maintain knowledge bases, collaborate with cross-functional teams, create engaging content, utilize AI for efficient information retrieval, and support onboarding and training initiatives. Your role will significantly enhance the service provided by our associates and improve organizational efficiency.

This role involves providing customer support via phone and email, meeting service level expectations, and adapting to changes. The candidate must educate customers about product changes, collaborate with the team, and seek areas for improvement. Sales experience is a plus, and the position requires strong conflict resolution skills and proficiency in English.

The L2 Technical Support Specialist provides assistance to customers experiencing technical issues with software, hardware, and network products. They diagnose problems, resolve issues quickly, educate customers, and enhance support processes while participating in quality assurance activities.

As a Technical Support Specialist, you will provide omnichannel support to customers, resolve issues via phone and chat, conduct troubleshooting of software and hardware problems, and communicate effectively with both customers and internal teams. You will also educate users about product functionality and escalate unresolved issues.

In this role, you will provide excellent customer service by managing inbound calls, troubleshooting issues for clients, and ensuring timely resolutions. Responsibilities include effective communication, education of customers, documentation, and collaboration with internal teams for escalated issues.

The Knowledge Management Specialist will develop, organize, and maintain knowledge bases, collaborate with teams to enhance information accessibility, and utilize AI tools for efficient knowledge management, aiming to improve organizational effectiveness and training resources.

The L2 Customer Support Specialist will be the primary contact for customers via voice, email, and chat, responsible for resolving inquiries, maintaining product knowledge, and escalating issues as necessary while documenting interactions. The role entails achieving performance metrics and seeking opportunities for customer experience improvements.

As an L1 Customer Support Specialist, you will provide excellent customer support via email and chat, manage and log guest feedback, assist with delivery inquiries, and collaborate with teams to improve customer experiences. Fresh graduates and career shifters are encouraged to apply, showcasing exceptional communication and problem-solving skills.

The Sr. Human Resource Specialist will manage various HR functions, focusing on employee relations, performance management, training, compliance, and HR policy development. This role involves collaborating with departments to enhance employee engagement and organizational effectiveness, while ensuring legal compliance and promoting a positive workplace culture.

The Customer Support Specialist II at PartnerHero will provide high-standard, solution-oriented support to customers via email, chat, and phone. Responsibilities include identifying customer needs, analyzing recurring issues, and ensuring a positive customer experience during interactions. The role is based in Greensboro, NC, with a focus on continuous improvement and customer satisfaction.

As a B2B Customer Support Specialist, you will serve as the primary contact for business clients on a Crypto Platform, providing support through email, phone, and messaging channels. You will collaborate with Sales and Account Management to onboard clients, address inquiries, and advocate for client needs internally, while maintaining deep knowledge of the platform and industry trends.

As a Customer Support Team Lead, you will enhance access to mental healthcare by guiding patients to in-network providers, managing a team of associates, and promoting operational efficiency. Responsibilities include troubleshooting issues, coordinating with insurance payers, conducting team meetings, providing feedback, and participating in the hiring process.

The Client Engagement Specialist II is responsible for providing exceptional customer service, converting prospects into clients, and ensuring adherence to established protocols. This role includes call handling, information gathering, and maintaining confidentiality while educating potential clients about the services provided. Exceptional communication skills and adaptability in a dynamic environment are essential.

As a Customer Support Specialist, you'll provide exceptional service via email, chat, and phone, addressing customer needs, resolving complaints, and ensuring a positive experience. You'll also analyze recurring issues and utilize premade scripts when necessary.