Supplements and Vitamins Customer Support

Role Details
Type of Support: Phone support 
Contract duration: Full-time
Training Schedule: Monday - Friday 8:00 am - 5:00 pm | Saturday / Sunday off
Work Schedule: Monday - Friday 9 am to 6:00 pm Saturday and Sunday off
Work type and Location: Hybrid (required to go to the office twice a week) - San Pedro Sula or Tegucigalpa
Expected start date: March 6th, 2025

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
The Role
We are looking for enthusiastic, motivated, hard-working people who love helping others to come to join our teams. This role requires the ability to easily adapt to change and work without compromising quality or attention to detail in anything you do. 

A successful candidate can think creatively and embody our customer-first mentality as you offer guidance and knowledge on the program.

What You’ll Do:

• Provide support to customers via phone calls and email support with service level and customer satisfaction as a top priority
• Meet or exceed service level expectations consistently
• Be decisive and resourceful 
• Stay current with product/platform changes and being able to educate customers on such changes
• Support the team by executing initiatives and collaborating on projects
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows
• Earn commissions (based on sales)

What We Expect From You:

• Desirable 6 months of Customer Support Experience
• Proficiency in English, spoken and written 
• Sales experience is desirable 
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Preference experience in common data tools like Excel, Tableau, Looker, or Google Sheets.
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations

What You’ll Get In Return:

• Full-time with the potential for overtime if requested
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].