Benefits at PartnerHero

As a hybrid Customer Support + SQA Associate, you will provide outstanding customer experiences and assist in software quality assurance for email marketing products. Duties include troubleshooting customer inquiries, conducting software testing, reporting bugs, and collaborating with engineering teams.

As a BPO Operations Team Leader, you will oversee a team of associates, establish processes, provide feedback, conduct training, and support associates in their tasks. You will be the main point of contact for partners and help ensure team productivity while embodying the company's core values.

Provide customer service by handling inbound calls, chats, and emails. Interact with customers to assist with their needs while documenting interactions and navigating multiple systems.