Benefits at PartnerHero

The BPO Operations Team Lead at PartnerHero is responsible for leading a team, optimizing their contributions to partner operations, and establishing procedures. This role includes facilitating feedback, conducting training, monitoring production levels, managing team schedules, and participating in the hiring process while embodying the company values.

As a Technical Support Specialist, you will provide exceptional support across email and social media, troubleshoot product malfunctions, collaborate with development teams, and document feedback from users. Strong communication and troubleshooting skills are essential for identifying trends and successfully resolving support cases.

As a Technical Support Specialist, you will manage number porting requests, ensuring accuracy and timely completion. Your responsibilities include verifying documentation, handling customer escalations, coordinating with stakeholders, and performing data entry. To succeed, excellent English skills and previous client-facing experience are required, along with strong organizational and communication abilities.