Benefits at PartnerHero

As a Customer Support Specialist, you will provide customer service support via phone, chat, and email. Your responsibilities include responding to customer inquiries, solving problems creatively, documenting interactions, and navigating multiple systems simultaneously. You will work in the office twice a week and have training provided to ensure you excel in your role.

As a Technical Support Specialist II, you will assist customers by troubleshooting technical issues, providing feedback for product improvements, curating documentation, and ensuring excellent customer service through various communication channels. You'll analyze recurring issues to enhance partner businesses.

As a Customer Support Team Lead, you will guide patients in accessing mental healthcare, troubleshoot issues, and coordinate between insurance payers and patients. You will lead a team to enhance the customer experience by advocating for process improvements and providing feedback. Strong communication, organizational skills, and leadership are essential.