Sales Support Specialist II - San Pedro Sula and Tegucigalpa (GST)

Role Details
Type of Support: Email and Phone support
Contract Type: Full-time
Work Schedule: 8:00 am - 5:00 pm | Weekends Off (Subject for Change)
Work type and Location: Hybrid - San Pedro Sula & Tegucigalpa 
Start Date: To be Determined | March 2025 - Tentative

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

PartnerHero is looking for talented folks to join our Sales Support teams. This role will be responsible for engaging with employers interested, and ensuring that their employees are aware of what they’re offering. You will be expected to contact all inbound leads quickly (occasionally even closing simpler sales), work on strategic projects and other sales reps, and assist with employee onboarding. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

What You’ll Do:

• Collaborate with prospect within corporations and foundations to identify key decision-makers and initiate meaningful conversations.
• Schedule meetings with qualified prospects to drive the sales pipeline.
• Utilize sales technology tools (Salesforce, SalesLoft, Gong, etc.) to optimize outreach efforts and track engagement.
• Identify business challenges faced by prospects and position the company’s solutions effectively.
• Collaborate with Leaders to develop and execute lead-nurturing strategies for long-cycle sales prospects.
• Provide prompt, accurate responses to prospect inquiries, demonstrating industry expertise and professionalism.
• Develop a deep understanding of the company's platform, its features, and how it solves key challenges for corporate and nonprofit organizations.
• Maintaining accurate records of all sales activities and customer interactions in our CRM system.

What We Expect From You:

• 6+ months of experience in sales or related roles
• Proficiency in email management and familiarity with Salesforce, Slack, Front, Notion, and Twilio,
• Excellent communication and negotiation skills with a customer-first mindset
• Excellent interpersonal skills with a customer-centric approach.
• Ability to meet tight timelines and attention to detail
• Ability to meet and exceed sales targets consistently
• Ability to quickly learn and absorb partner culture, processes, and policies
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and on time
• Excellent time management and organizational skills
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Willingness to accept coaching to remove barriers to effective working relationships

What You’ll Get In Return:

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].