Mountain America Credit Union
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The Account Resolution Specialist delivers personalized support to members for resolving past due loan balances, including collecting payments, negotiating repayment plans, and ensuring compliance with regulatory standards. This role requires documentation of collection efforts and effective communication with members to facilitate loan resolution.
The Repossession Coordinator will coordinate the assignment and tracking of vehicles for repossession, ensure timely securing of vehicles, manage transport to auctions, assist in skip tracing, ensure compliance with laws, and process necessary legal documents.
The Network Operations Administrator is responsible for the daily operation and administration of network infrastructure, assisting business units, mentoring employees, and resolving network incidents. The role includes configuring network equipment, managing service requests, and traveling to troubleshoot systems as needed.
The Assistant Controller will manage financial operations, oversee accounting functions, prepare financial statements, ensure compliance with US GAAP and regulatory requirements, support budget preparation, coordinate audits, and implement process improvements. They will also provide training and guidance to accounting staff and maintain accounting procedures.
The Senior AI Skills Analyst will create data solutions, enhance product offerings, and streamline data collection and analysis through AI and machine learning techniques. Responsibilities include data integration, collaboration with engineering teams, reporting, and presenting findings to stakeholders. Extensive experience with datasets and learning technologies is required.
The VP of Sales Operations will lead the Sales Operations organization, overseeing sales strategy development and implementation. Responsibilities include enhancing member experiences, ensuring compliance with regulations, optimizing sales processes, mentoring the sales team, and analyzing performance data for continuous improvement.
The Deposit Operations Manager oversees deposit product operations, manages teams, ensures compliance with regulations, and analyzes operational performance to implement improvements. This role also involves training staff, managing risks, and communicating with stakeholders to enhance service quality.
The Marketing Content Strategist/Editor will lead urgent communications development, oversee messaging strategies aligned with business objectives, and ensure high-quality content creation. Responsibilities include maintaining marketing editorial calendars, editing content, managing communication campaigns, and analyzing performance metrics to enhance effectiveness and engagement.
The IT Project Manager will lead project planning, resource allocation, and stakeholder communication for IT projects at the credit union. Key responsibilities include documenting project tasks, assessing departmental needs, organizing change approval meetings, and maintaining project status reports.
The Repossession Administrative Assistant will manage credit disputes for the department, assist with administrative tasks, prepare correspondence, handle refunds, assign accounts for collections, and cooperate with teams to promote effective partnerships, embodying the shared values of the Credit Union.