Search the 19 jobs at Lightcast

Manage the contract lifecycle by drafting, reviewing, and finalizing contracts in collaboration with Sales and Customer Support teams. Ensure compliance with company policy and legal requirements while assessing risks and maintaining contract data using Salesforce and Spotdraft.

The Customer Success Associate will ensure client satisfaction with Lightcast products by building relationships, onboarding clients, analyzing data, and coordinating training sessions. They will serve as the main contact for clients, address inquiries, and collaborate with cross-functional teams to enhance service delivery and client experiences.

The Account Manager II is responsible for establishing strong relationships with clients, driving revenue through renewals, cross-sells, and upsells. They ensure customer success by setting goals, coordinating onboarding, and measuring account health while engaging clients regularly to enhance usage of products and services.

The Associate Instructional Designer is responsible for creating effective training programs, defining learning objectives, delivering product training, collaborating with teams to solve business problems, and evaluating instructional program effectiveness.

The Senior Product Analytics Lead will establish and lead the product analytics function, collaborating with cross-functional teams to define KPIs, analyze data, and provide insights that enhance product performance and user experience.

The Training and Instructional Design Manager will lead the creation and implementation of engaging training programs, define learning objectives linked to product goals, and develop certification programs. Responsibilities include developing training content, monitoring program effectiveness, and collaborating with internal stakeholders to support product releases.

The Product Implementation Specialist will support product deployments, ensuring accurate configurations and data management. Responsibilities include handling system setups, assisting with data migration, monitoring workflows, troubleshooting technical issues, and maintaining records of implantation processes.

As a Jira Administrator at Lightcast, you will manage and maintain Jira, implement efficient workflows for teams, design reports and dashboards, and provide technical support while ensuring tools are optimized for productivity and aligned with business needs.

This position invites candidates to join Lightcast's talent network by submitting their resumes, allowing potential matches for current or future opportunities within the company. The role emphasizes a commitment to diversity and equal opportunity in the workplace.

As a Contracts Specialist, you will manage the contract lifecycle, draft and review contracts, ensure compliance with regulations, and collaborate with Sales and Customer Support teams. You will provide insights on contractual risks and monitor compliance throughout the process.

As a Channel Sales Manager, you will drive revenue growth through HR Technology channel partners by developing sales strategies, managing partner relationships, and achieving sales targets. Responsibilities include training partners, conducting market analysis, and collaborating with internal teams to enhance partner engagement and performance metrics reporting.

As a Staff Software Engineer, you will lead the design and implementation of large-scale software projects, provide technical leadership, mentor junior engineers, and ensure software scalability and reliability. You'll collaborate with cross-functional teams to analyze requirements, promote engineering best practices, and stay updated on emerging technologies.

The Senior Manager - Customer Support will lead the product support organization, delivering exceptional support experiences to customers. Responsibilities include defining support objectives, tracking performance through KPIs, identifying customer experience enhancements, and collaborating across functions to improve operational efficiency.

Join Lightcast as a Technical Support Engineer, providing frontline technical support to customers. Resolve issues, assist with installations, and collaborate with engineering teams. Monitor alerts, manage tickets, and escalate issues as needed. Communicate with clients via email and chat.

Senior Software Engineer responsible for designing and implementing robust software solutions using MS technologies, Java, SQL/NoSQL databases, Cloud technologies, and Python programming. Must exhibit strong leadership, collaborate effectively, and adhere to Agile methodologies. Bachelor's or Master's degree in Computer Science required with 8-10 years of experience in software development.

The Customer Success Manager will develop customer relationships to promote retention and loyalty, guide customers through onboarding, monitor customer health, and drive upselling and renewals while providing training and support throughout the customer lifecycle.

The Customer Success Manager (CSM) plays a critical role in developing customer relationships, ensuring customer satisfaction, and driving customer success outcomes. Responsibilities include customer onboarding, relationship management, success planning, issue resolution, upselling, and advocating for customers. The role requires 3+ years of experience in customer success, account management, or a similar role, along with skills in data analysis, customer management, and sales techniques.

The Data Aggregation & Curation Associate at Lightcast will collect, organize, and maintain data across job portals using company tools, supporting the Engineering team in providing accurate labor market insights. Responsibilities include analyzing web data, troubleshooting web scrapers, maintaining data quality, and reporting through JIRA and Confluence, while adhering to SLAs and Agile processes.

Responsible for developing pricing strategies, implementing pricing policies, and optimizing revenue and profitability. Requires market understanding, analytical skills, and cross-functional collaboration. Reports to Director of Sales Operations and partners with Product, business units, and Finance.