The Operations Systems Coordinator manages inventory control, troubleshoots ERP issues, analyzes operational data, and supports cross-functional teams. Responsibilities include ensuring data accuracy in the ERP system, resolving discrepancies, monitoring operations, creating performance reports, and training staff. The role focuses on process improvements and operational excellence through data insights.

The Customer Success Administrator manages inbound order channels, ensuring orders are routed correctly, and meets all customer success metrics. Responsibilities include tracking SLA performance, mentoring team members, resolving customer inquiries, and improving customer experience through effective communication and training.

The Customer Success Manager Ecomm leads the Ecomm team, overseeing order processing and customer service. The role focuses on managing order channels, training team members, and ensuring excellent customer engagement while meeting performance metrics related to calls, orders, and complaints. Additionally, the position engages with internal partners to optimize customer satisfaction and resolve inquiries effectively.

As a Technical Support Representative, you will assist customers with software issues, provide support through various channels, gather customer insights for product improvement, and help onboard new users. Your role will involve managing support tickets, conducting training sessions, and contributing to the development of support content.

The Inside Sales Account Manager will assist customers with hazmat shipping needs, grow accounts, and meet sales targets. Responsibilities include communicating with customers, executing sales strategies, and sourcing new opportunities through outbound calls while maintaining industry knowledge.