Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
We are seeking a high-impact Technical Recruiting Manager to lead and scale our recruiting team, driving operational excellence, talent strategy, and performance rigor. The position sits in our Dublin office. This leader will be responsible for delivering top-tier talent for teams based in Dublin, London and San Francisco.
In this role, you will oversee a team of contract and full-time recruiters, optimize workflows, enhance recruiting data visibility, and drive key strategic initiatives. You will work closely with senior technical stakeholders across Product, Design, Business Systems, Data Scientists, Infrastructure, Security, and more to shape a best-in-class hiring process.
We’re serious about AI, and Intercom is at the forefront of transforming the customer service industry with cutting-edge technology. This role won’t be easy—the bar for talent is high—but if you’re ready for a new challenge, you’ll have the opportunity to work closely with top-tier, locally based senior technical leaders, supporting them in building and scaling world-class teams that push boundaries.
If you are an operationally strong, data-driven recruiting leader with senior stakeholder management experience and a passion for high performance talent acquisition, we’d love to hear from you!
What will I be doing? Leadership & Performance Management
- Set and uphold a high-performance bar for the recruiting team, driving accountability, efficiency, and results.
- Lead, mentor, and develop a team of contract and full-time recruiters, ensuring they excel in sourcing and closing top talent in niche technical markets.
- Establish and refine performance metrics to track recruiter effectiveness and hiring success.
- Foster a culture of excellence, driving continuous improvement, collaboration, and innovation.
Operational Excellence & Process Optimization
- Design and execute key strategic initiatives such as revamped recruiter onboarding program to accelerate ramp-up and improve recruiter effectiveness.
- Enhance data visibility through recruiting dashboards, ensuring hiring teams have actionable insights to drive decisions.
- Partner with recruiting operations to improve recruiting tools, automation, and ATS functionality and identify and implement workflow optimizations to improve speed, efficiency, and candidate experience.
Strategic Hiring & Talent Acquisition
- Develop and execute strategies to attract and close world-class candidates in niche technical markets.
- Partner with hiring managers and technical leaders to deeply understand hard-to-fill roles, aligning talent strategies with business needs.
- Leverage market data, industry insights, and recruiting analytics to refine hiring strategies and drive quality over quantity.
- Implement innovative sourcing and engagement strategies to reach passive candidates in highly competitive talent pools.
Stakeholder & Cross-Functional Collaboration
- Act as a trusted advisor to technical leaders across engineering, product, design, and security, ensuring hiring success.
- Establish strong consultative partnership with hiring managers, driving alignment on hiring priorities and ensuring a high-quality candidate pipeline.
- Partner with Finance, Compensation, HRBPs, align recruiting with broader people org objectives.
Event Strategies & Employer Branding
- Build and execute event strategies to enhance employer brand visibility and attract top technical talent.
- Develop partnerships with universities, industry groups, and technical communities to establish strong talent pipelines.
- Drive innovative branding and engagement strategies to position the company as a top employer in competitive talent markets.
What skills do I need?
- Have 10+ years of technical recruiting experience, with 4+ years managing recruiting teams
- Have experience scaling recruiting functions in fast paced, high-growth environments
- Proven ability in managing and developing high-performance recruiting teams.
- Deep expertise in EMEA technical talent market landscape
- Strong operational expertise, with a track record of optimizing workflows, onboarding processes, and recruiting data visibility.
- Experience delivering on hiring goals in niche fields in competitive technical markets
- Data-driven mindset with expertise in recruiting metrics, dashboard reporting, and talent analytics.
- Experience developing and implementing technical hiring strategies in a high-growth tech company.
- Strong ability to partner with technical leaders across various business units and influence hiring strategies.
- Experience with the latest recruiting technologies, applicant tracking systems (ATS), and automation tools.
- Demonstrate excellent communication and presentation skills
Bonus skills & attributes
- Background in executing high-impact recruiting events and employer branding initiatives.
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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