The Service Desk Analyst I supports hospital clients by providing basic IT customer service, resolving issues related to portal navigation and passwords, while ensuring adherence to established Service Level Agreements (SLAs) and ITIL processes. The role emphasizes customer service, problem-solving, and continuous education in client applications and technologies.

The Service Desk Analyst I is responsible for providing remote IT support to customers, handling inquiries, troubleshooting issues, and ensuring quality service through effective communication. This role requires a proactive approach to problem-solving and the ability to use various resources to assist customers promptly and courteously.

The Service Desk Analyst I will provide remote IT support to customers, addressing inquiries and concerns while ensuring prompt and courteous service. Responsibilities include troubleshooting issues, processing call transactions, and following standard procedures. Strong customer service and communication skills are critical for success in a fast-paced environment.

The Service Desk Analyst I role involves providing Tier 1 IT support to hospital clients, assisting with portal navigation and password inquiries. The analyst is responsible for triaging issues, resolving them when possible or escalating them as needed, while ensuring compliance with service level agreements and maintaining customer service standards. Continuing education on client-specific applications and technologies is also part of the role.

The IT Support Analyst will provide technical support to employees and clients, resolving hardware, software, and network issues. Responsibilities include responding to help desk requests, troubleshooting technical problems, managing user accounts, and maintaining IT policies. The role includes remote and on-site support, routine system maintenance, and participation in software/hardware testing.

The Vice President of Strategic Solutions will lead the strategic alignment between sales, business units, and organizational goals, focusing on driving business development, managing executive relationships, and enhancing client engagement. This role involves collaborating with various teams to support revenue growth and ensuring the execution of business strategies across departments.

The Account Manager will develop and maintain relationships with clients, overseeing account management, collaborating with sales to grow opportunities, and ensuring timely delivery of staffing solutions. They will forecast key account metrics, achieve sales goals, and conduct proposal presentations while maintaining industry knowledge through networking and educational opportunities.

The Service Desk Analyst II is responsible for providing support to end-users by addressing their inquiries, troubleshooting issues, and following up as needed. The analyst will use available resources to ensure effective problem resolution and maintain accurate records of customer interactions while adhering to standard procedures and maintaining customer satisfaction.

The Service Desk Analyst II is responsible for providing remote IT support, addressing customer inquiries, and troubleshooting software issues. They are expected to deliver excellent customer service, maintain accurate records of transactions, and follow escalation procedures as needed. Engaging effectively with users and staying updated on system information are essential responsibilities.

The Service Desk Operations Manager role involves leading the service desk team to provide high-quality support in a healthcare environment. Responsibilities include performance management, data analysis to improve service quality, and collaborating with senior management to align service desk operations with organizational goals.

The Recruiter is responsible for sourcing candidates, providing life cycle recruiting support for IT and HIT positions, and collaborating with internal teams to place qualified candidates. Essential functions include sourcing candidates, evaluating resumes, scheduling interviews, and maintaining records in CRM software while ensuring legal compliance and promoting a positive company image.

The Service Desk Analyst II provides customer support through information processing, troubleshooting, and direct service interactions. They analyze user issues, deliver solutions remotely or directly, and improve customer satisfaction through effective communication and follow-up. Strong proficiency in support for software applications and Windows operating systems is essential, alongside a solid understanding of customer service principles.

The Service Desk Analyst II is responsible for providing enthusiastic remote support to IT customers from a call center. Key responsibilities include diagnosing issues, assisting with inquiries, documenting transactions, and maintaining customer service standards. The role requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment.

The Regional VP of Sales is responsible for driving business development and managing client relationships in the IT service sector. This role involves understanding client needs, identifying sales opportunities, cultivating executive relationships, collaborating with internal teams, and enhancing brand presence through strategic marketing initiatives. Frequent travel is required.