Search the 16 jobs at HCTec

The Service Desk Analyst II is responsible for providing support to end-users by addressing their inquiries, troubleshooting issues, and following up as needed. The analyst will use available resources to ensure effective problem resolution and maintain accurate records of customer interactions while adhering to standard procedures and maintaining customer satisfaction.

The Service Desk Analyst II is responsible for providing remote IT support, addressing customer inquiries, and troubleshooting software issues. They are expected to deliver excellent customer service, maintain accurate records of transactions, and follow escalation procedures as needed. Engaging effectively with users and staying updated on system information are essential responsibilities.

The Recruiter is responsible for sourcing and evaluating candidates for IT and HIT positions, providing full life cycle recruiting support. This includes utilizing various sourcing strategies, scheduling interviews, maintaining records in CRM software, and building relationships with candidates and clients to meet hiring goals.

The Client Services Manager is responsible for managing client relationships, overseeing project implementation, and ensuring compliance with service levels. They act as a liaison between clients and internal teams, facilitating communication and addressing issues to improve client satisfaction and retention. They also engage in operational reporting and analysis to optimize service delivery.

The Service Desk Analyst II provides customer support by addressing inquiries, processing information, and troubleshooting issues. They utilize tracking software for case management, ensure effective communication, and document interactions accurately. The role includes maintaining knowledge of system updates and customer service practices for prompt service delivery.

The Service Desk Analyst II provides remote IT support to customers, addressing inquiries and issues while maintaining accurate records of transactions. Responsibilities include troubleshooting, effective communication, and ensuring prompt service delivery while following standard procedures and escalation protocols.

The Regional VP of Sales manages business development and client relationships, focusing on understanding IT service needs to drive sales growth. Responsibilities include building executive relationships, collaborating with the executive team on opportunities, enhancing brand presence, and ensuring positive client experiences.

The HR Generalist will implement HR programs, support performance management, and analyze HR data to enhance organizational culture. They will collaborate with leadership and manage employee engagement programs, ensuring compliance with HR laws and organizational standards, while leveraging data for decision-making.

The Service Desk Analyst I will provide remote IT support to customers, troubleshooting issues and managing inquiries. Responsibilities include recording call transactions, following escalation procedures, and ensuring prompt customer service. Attention to detail and effective communication are key to success in this fast-paced environment.

The Service Desk Analyst I provides Tier 1 IT support for hospital clients, addressing basic technical issues such as password inquiries and portal navigation. The role emphasizes excellent customer service, adherence to ITIL processes, and continuous learning regarding client applications with a focus on effective problem solving.

The Service Desk Analyst I provides remote IT customer support in a 24/7 call center environment. Responsibilities include interacting with customers to address inquiries, delivering service, troubleshooting software issues, maintaining accurate documentation, and ensuring prompt, courteous service. Effective communication and customer service skills are essential, along with experience in handling IT-related requests.

The Service Desk Analyst I supports hospital clients by providing basic IT customer service, addressing portal navigation and password inquiries. Responsibilities include 24/7 Tier 1 support, triaging user issues, and utilizing knowledge bases for issue resolution while maintaining a high standard of customer service.

The VP of Strategic Solutions drives strategic alignment and revenue growth by collaborating with sales, marketing, and service teams. This role involves enhancing client relationships, providing pre-sales support, and executing comprehensive business strategies to exceed growth targets and ensure client satisfaction.

The Accounting Manager oversees financial reporting and manages daily accounting operations, including cost accounting and record-keeping. This role requires implementing process improvements, ensuring compliance, and collaborating with auditors while leading the accounting team effectively.

The Account Manager is responsible for managing key customer relationships, overseeing account management, and collaborating with the sales team to identify business opportunities. They cultivate new and existing client relationships, ensure timely delivery of staffing solutions, and achieve sales goals through effective proposal presentations and account tracking.

The Director of Marketing is responsible for developing and executing marketing strategies to boost brand awareness and drive growth. Key duties include managing branding, market research, digital advertising, content marketing, and leading the marketing team. This role also involves optimizing marketing technology and ensuring alignment with business objectives.