Gogo Business Aviation
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The Customer Support Systems Specialist is responsible for managing customer account activations, troubleshooting issues, and maintaining customer satisfaction. They provide support for equipment and service inquiries while ensuring accurate billing and account management. The role involves collaboration with external and internal teams to resolve customer issues efficiently and contribute to performance metrics.
The Technical Program Manager at Gogo Business Aviation will lead cross-functional teams in the execution of projects and programs, ensuring alignment with strategic objectives and managing communication across all organizational levels. Responsibilities include project planning, risk management, and fostering collaboration to optimize project delivery within the Scaled Agile Framework (SAFe).
Lead a team of software developers and business analysts responsible for the development and maintenance of core business systems. Develop strategic vision for back-office infrastructure and collaborate with senior management to ensure alignment. Participate in agile development, liaise with software vendors, and ensure compliance with SOX controls and AS9100 certification requirements.
