Benefits at Goal Solutions

The Customer Service Representative at Goal Solutions is responsible for answering inbound and making outbound calls, responding to emails, and handling administrative tasks related to consumer loan servicing. The role requires attention to detail, compliance with regulations, and a focus on customer satisfaction to maintain strong relationships with borrowers.

The Bilingual Customer Service Representative will handle inbound and outbound calls, respond to customer emails, and perform administrative tasks. Responsibilities include providing loan information, maintaining compliance with regulations, and ensuring customer satisfaction through effective communication and problem resolution.

The Collector is responsible for contacting borrowers to collect overdue payments and guide them toward repayment options. This includes building relationships, providing customer service, and ensuring compliance with lending regulations, while also documenting transactions and performing various tasks to support the collections process.