Sr. Director Customer Success

Posted Yesterday
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Marina del Rey, CA
Hybrid
161K-230K Annually
Expert/Leader
AdTech • Agency • Digital Media • Machine Learning • Marketing Tech • Analytics • Big Data Analytics
We’re not your average media agency
The Role
The Sr. Director Customer Success will oversee consulting teams, develop best practices, and drive strategic client growth and retention.
Summary Generated by Built In

JuiceMedia.AI is the newest brand to our portfolio and here's the squeeze. Juice is an emerging outcome focused, omni-channel customer acquisition platform. We are a team built of our media traders, data scientists, engineers, product experts and growth marketers helping customers connect to their target audiences with a multi-solution product.
We are headquartered in Los Angeles and we are continuing to grow our team. If you are interested in joining an organization with a start-up mentality, but the scale of a large enterprise- Juice is for you!
Job Summary
Reporting directly to the CEO and a member of the Juice Media Executive team, the Sr. Director/VP Customer Success will oversee the agency's client-facing consulting teams, acting as a senior advisor to key clients to drive client growth and retention. This key leader will also establish and develop best-in-class learning and development practices/programs to ensure all delivery team members are expert consultants adept at recommending and driving omnichannel media strategies for clients to grow their business and brand while contributing to the overall growth of the agency.
Responsibilities

  • Lead and manage all client-facing consulting teams.
  • Develop and scale process management initiatives across the firm.
  • Oversee learning & development programs to upskill consulting teams.
  • Ensure delivery teams meet KPIs for client satisfaction and operational efficiency.
  • Act as a senior advisor to key client and drive thought leadership.
  • Work closely with executive leadership to drive strategic growth.


Qualifications

  • 15-20+ years in consulting with a focus on leadership and operations
  • Proven track record in managing large teams and multi-client engagements
  • Strong background in organizational development and training
  • Experience leading high-performance consulting teams
  • Strong business acumen and experience managing P&L responsibilities
  • Deep expertise in process management and performance optimization
  • Excellent coaching and mentoring skills
  • Experience at ad tech / martech / or digital marketing agencies


We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $161,186.00 - $230,265.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Los Angeles

Top Skills

Consulting
Organizational Development
Process Management

What the Team is Saying

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The Company
HQ: Marina Del Rey, CA
68 Employees
Hybrid Workplace

What We Do

JuiceMedia.AI is an emerging outcome focused, omni-channel customer acquisition platform. Built from a combination of backgrounds including media traders, data scientists, engineers, product leaders, and growth marketers to help brands target audiences across channels & publishers to maximize business outcomes. Headquartered in Los Angeles, we also have teams in Columbus, Nashville, Bend, and Austin.

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JuiceMedia.AI Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We operate a hybrid work model with a minimum of three days in the office. Our team is primarily located in Los Angeles, New York and Bend, OR

Typical time on-site: 3 days a week
Company Office Image
HQMarina del Rey, CA
Columbus, Ohio
Optimum Headquarters
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