Search the 7 jobs at Global Relay

As a Global Customer Success Manager, you will manage relationships with enterprise-level clients, engage in account management, drive revenue growth, mitigate risks, and promote customer advocacy. You will collaborate with cross-functional teams to ensure client satisfaction and retention while executing strategies for account expansion.

The Desktop Support Specialist – L2 is responsible for providing technical support for desktop workstations, applications, and wireless devices. Key duties include troubleshooting hardware and software issues, managing user workstations, and maintaining corporate support systems with a focus on both Windows and non-Windows operating systems.

As an Account Based Marketing Content Writer, you will create diverse and high-quality content tailored to various personas and industries, working closely with the ABM and sales teams to align with strategic goals. You will leverage your expertise in marketing and ABM to develop engaging narratives and ensure timely delivery of factual content across multiple platforms.

The Senior UX Researcher will lead user research initiatives to understand customer problems, collaborate with stakeholders, and integrate findings into product design. Responsibilities include conducting user studies, usability testing, competitive analysis, and presenting insights to guide the product management cycle.

The Customer Success Specialist at Global Relay provides exceptional service to customers, manages accounts, reconciles, upsells, and addresses inquiries. They collaborate with internal teams to resolve issues and maintain strong relationships with small and medium-sized businesses (SMB).

The Account Based Marketing (ABM) Manager will execute and optimize ABM strategies and programs, collaborate with sales teams and leadership on key account selection, and develop multi-channel campaigns. They will provide reporting, insights, and support high-performance marketing tools to enhance alignment between marketing and sales for achieving sales goals.

As the Enterprise Customer Success Manager, you will manage relationships with key customers, handle inquiries, provide excellent customer service, identify upselling opportunities, and coordinate special projects. You will work closely with various departments to solve customer issues and enhance customer satisfaction.