Business Transformation Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Responsibilities:

· Optimize the GTM Funnel – Help track how potential customers move from marketing campaigns to sales meetings. Find gaps, spot trends, and suggest improvements.

· Dive into Data - Help review lead performance, engagement trends, and pipeline progression to understand what’s driving revenue.

· Support monthly reviews – Help prep for meetings where we break down conversion rates, engagement trends, and what’s working (or not).

· Work with marketing and sales to improve how we reach and engage target accounts.

· Improve Lead Handoff Between Marketing & Sales – Work with marketing, BDRs, and sales reps to ensure hot leads don’t fall through the cracks and convert.

· Be a detective – Research industry trends and come up with fresh ideas on how we can optimize our sales and marketing efforts.

· Collaborate on Process Improvements – Help execute strategic initiatives such as pipeline acceleration programs, global pipeline contests, and automation projects.

Qualifications:

· Currently pursuing a degree in Business, Marketing, or a related field.

· You enjoy problem-solving, working with numbers, and uncovering patterns in data.

· You’re curious about how sales and marketing work together to grow a business.

· Basic knowledge of excel, interpreting data, sales & marketing strategy, CRM systems (experience is a plus).

· Excellent communication and collaboration skills, with the ability to work cross-functionally.

· Detail-oriented with strong organizational skills and time management.

· Growth mindset with a focus on continuous improvement and learning.

· Natural curiosity to dig in, with a strong problem-solving orientation.

· Ability to work cross-functionally and independently.

· Basic knowledge of data driven strategies and CRM such as Salesforce (SFDC experience is a plus).

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

· Previous internship experience in sales and business marketing is a plus but not required.

What We Offer:

· Flexible work schedules and work from home opportunities.

· Opportunity to learn and grow in a dynamic enterprise environment.

· Mentorship and guidance from experienced Sales and Marketing professionals.

· Collaborative team culture and professional development.

· Real-World Experience: The intern will gain hands-on experience in sales and marketing strategy, marketing analytics, and revenue growth.

· Exposure to all lines of Sales and Marketing: The intern will have the opportunity to learn about various aspects of sales and marketing and support transformative projects directly impacting our ability to meet pipeline targets.

If you're passionate about sales, marketing, and tech., and eager to start your career in a fast-growing industry, we would love to hear from you!

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$0.00 - $0.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.