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The Contract Customer Service Representative engages with members via phone, chat, and email to assist them with healthcare inquiries and claims. Key responsibilities include providing exceptional service, handling escalations, maintaining accuracy in communication, and ensuring detailed record-keeping.
The VP of Account Management is responsible for leading a team of Account Managers to ensure client success and retention for the enterprise market segment. This role involves designing scalable processes, establishing partnerships, measuring client health, and collaborating with various teams to improve client satisfaction. The position also requires monitoring deliverables, managing relationships, and developing strategies to enhance engagement and ROI for clients.
The Engineering Manager will lead a team focused on generating national healthcare provider rankings. Responsibilities include technical oversight, building a high-performance team, mentoring, and delivering scalable solutions. The candidate should have experience with big data, distributed systems, and a proactive problem-solving mindset.
