FUGA
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As a Senior Quality Control Manager, you will lead the Content Operations team, ensuring efficient quality control processes for new catalogues, improving fraud prevention measures, and managing resource allocation. You'll collaborate with various teams to enhance content management and deliver exceptional service to clients.
As a Client Support Manager at FUGA, you will serve as the primary contact for clients and digital service providers, providing technical support and issue resolution. Responsibilities include troubleshooting, quality checking musical releases, creating support documentation, and testing software features. You will also collaborate with development teams and escalate issues as needed.
The Client Integrations Manager will support APAC clients by onboarding them to the FUGA distribution and royalty accounting platform, training clients on the FUGA system, managing issue resolution, and providing technical support. They will also work closely with Business Development Representatives to ensure a high level of client assistance.
The Client Support Coordinator is responsible for ensuring the quality of digital music releases, answering client queries, and ensuring compliance with digital service provider guidelines. This entry-level role involves working within a team to provide excellent customer support in the music distribution tech space.