Search the 9 jobs at Everise

The Manager - Quality Assurance is responsible for leading and managing continuous improvement projects using Six Sigma methodologies, collaborating with cross-functional teams, analyzing data, developing training programs, monitoring project progress, and driving key performance indicator improvements in the contact center.

The Specialist RTA will manage telephony and workforce systems, support scheduling, perform reporting and documentation, and ensure policy adherence. They will execute requests with accuracy and respond to operational changes in a timely manner.

The HR Specialist assists the HR team in employee relations and account management to support business objectives. Responsibilities include fielding HR inquiries, coaching managers, ensuring compliance with policies, and managing HR concerns such as payroll and benefits.

The Assistant Manager - Workforce Management leads the workforce team to ensure client goals are met by analyzing and adjusting staffing levels based on work volume. The role involves monitoring service levels, creating scheduling matrices, preparing reports, and analyzing call patterns to enhance productivity.

The Lead Scheduler is responsible for building staffing strategies, monitoring call patterns, creating scheduling matrices, conducting shift bids, preparing reports, and ensuring optimal productivity within a call center environment.

The Assistant Manager - Finance will manage and analyze financial data, develop automated financial models, assist in budgeting, prepare forecasts, and collaborate with various stakeholders to enhance financial planning processes, all while maintaining strong attention to detail and adhering to company standards.

The HR Compliance Manager is responsible for developing, implementing, and managing a comprehensive compliance program to ensure adherence to federal, state, and local regulations. They oversee regulatory compliance, multi-state compliance management, policy development, risk management, and cross-functional collaboration. The role involves conducting audits, managing compliance across multiple states, developing training programs, and collaborating with internal departments to align compliance efforts with business objectives.

Responsible for engaging with employees, conducting focus group discussions, providing support, organizing employee engagement activities, and handling administrative functions. Must have 3-5 years of experience in Human Resources.

The Assistant - Reporting Analyst is responsible for supporting call center operations through workforce management technology and reporting. Key responsibilities include analyzing call center metrics, utilizing workforce management systems, and creating reports. Strong analytical and communication skills are essential for collaborating effectively in a team environment.