Search the 21 jobs at Everise

The Global Reports Specialist is responsible for data analysis, reporting, and process improvement within Global Support Services. Key tasks include analyzing operational metrics, maintaining data integrity, creating reports, and implementing enhancements. The role requires collaboration with management and team members to ensure compliance and optimize performance.

The Vice President - Client Services will lead client relations, enhance operational effectiveness, and drive revenue generation. This role involves developing long-term client relationships, overseeing account management, conducting client performance analysis, and ensuring successful implementation of client account plans.

The Capacity Planner Lead oversees capacity planning and forecasting for clients, coordinating with stakeholders to ensure quality workforce management. Responsibilities include analyzing call center metrics, implementing solutions for efficiency, and leading a team of scheduling analysts. The role demands strong analytical and problem-solving skills, along with excellent communication and organizational abilities.

The Human Resources Lead is responsible for enhancing employee engagement and satisfaction through direct interaction, focus groups, and training support for new hires. They handle employee concerns, coordinate events, and report employee relations issues to the ER team while ensuring effective communication and adherence to company policies.

The Lead - Scheduler creates forecasts for call volumes, calculates staffing needs, and organizes schedules for a contact center. They collaborate with operations and clients to ensure staffing levels align with business demands, monitor call patterns for real-time adjustments, and prepare performance reports.

The Lead - Analyst IT will provide technical support for remote and on-site staff across various business lines. Responsibilities include administering Windows applications, Office365, and Active Directory, managing user accounts, providing IT support, and maintaining work at home inventories. The role requires problem-solving skills and the ability to handle multiple projects simultaneously.

The Senior Director of Operations manages a team of Operations Managers, ensuring achievement of client deliverables and performance standards. This role involves client-facing responsibilities, coaching teams, analyzing financials, and driving operational improvements to meet KPIs and expand business opportunities.

The Vice President of Talent Acquisition is responsible for overseeing the full life cycle of the recruiting process for a global team, including developing effective recruiting strategies, managing vendor relationships, and maintaining fiscal recruiting budgets while leading a team of managers and driving continuous improvement initiatives.

The Senior Client Services Manager manages client communications and oversees the delivery of programs, ensuring client satisfaction and achievement of KPIs. This role involves resource management, financial forecasting, and developing strategies for client relationships, while collaborating with internal teams.

The Human Resources Specialist assists in managing employee relations and HR inquiries, ensuring compliance with policies and Philippine Labor Law. The role includes coaching managers, facilitating problem resolution, and managing payroll and benefits, while evolving into a business partner for client departments.

The Assistant Manager - Finance will manage data collection, analysis, and delivery to support management decisions. Responsibilities include financial modeling, monthly and quarterly variance analysis, inter-company balance reviews, and managing statutory audits and compliance.

The Global Reports Specialist is responsible for developing and maintaining quality analyses within Global Support Services, producing performance metrics, conducting data analyses, and creating reports. This role also involves process improvement, documentation, and cross-functional collaboration to enhance operational performance.

The Manager of Workforce Management oversees the workforce team, ensuring client goals are met through effective staffing strategies and real-time analysis of workloads. They monitor service levels, create scheduling matrices, and provide management with insightful reports regarding call patterns and staff efficiency.

As a Capacity Planner Lead, you will manage capacity planning and forecasting for assigned clients, lead a team in achieving objectives, and collaborate with WFM managers to ensure quality service delivery. Responsibilities include analyzing call center metrics, implementing planning solutions, performing audits, and providing leadership to optimize efficiency.

The Human Resources Lead will ensure employee engagement and satisfaction by connecting with employees on the floor, conducting focus groups, providing support and training for new hires, managing events, and coordinating with various teams on employee relations. They will also perform administrative duties and facilitate compliance with company policies.

As the Lead - Scheduler, you will create call volume forecasts, calculate staffing needs, and organize schedules for contact center operations. Additionally, you will monitor call patterns, adjust schedules in real time, and prepare reports for management and clients, ensuring optimal productivity and efficiency.

The Data Analyst Lead will extract, transform, and load data for analysis, develop SQL queries, conduct data analysis to derive insights, create reports and dashboards, and design and maintain databases while collaborating with teams to enhance processes and ensure data integrity and quality.

The Assistant Manager - Finance will collect, analyze, and deliver data to support management decisions, focusing on financial modeling, revenue forecasting, and cost analysis. Responsibilities include monitoring financial results, preparing variance analyses, managing inter-company balances, and ensuring compliance with US GAAP and IGAAP.

The Human Resources Specialist assists in various HR functions, focusing on employee relations and compliance with company policies. They coach managers, resolve HR-related concerns, and support the HR team with data management and administrative tasks while adapting to a dynamic work environment.

The Client Site Visit and Engagement Experience Manager will coordinate logistics for client visits to the call center, manage transportation and catering, and ensure a welcoming experience. This role requires excellent communication, project management skills, and the ability to collaborate with internal teams while providing exceptional service to clients.