Search the 10 jobs at Everise

The Continuous Improvement Manager leads Six Sigma projects to enhance quality and efficiency in business operations. Responsibilities include analyzing data, training staff, monitoring project outcomes, and driving improvements in performance metrics. The role fosters a culture of innovation and continuous improvement within the organization.

The Human Resources Lead will ensure employee engagement and satisfaction by connecting with employees on the floor, conducting focus groups, providing support and training for new hires, managing events, and coordinating with various teams on employee relations. They will also perform administrative duties and facilitate compliance with company policies.

The Lead - Scheduler is responsible for forecasting call volumes, calculating staffing needs, and creating schedules for contact center operations. This role involves working with the operations team and clients to ensure adequate staffing levels and optimal productivity based on real-time call activity.

The Training Manager is responsible for managing a team of trainers, delivering training focused on customer service and sales skills, and ensuring high success rates for trainees. This role involves curriculum design, preparing lesson plans, conducting evaluations, and implementing training activities.

The Data Analyst Lead is responsible for extracting, transforming, and loading data from various sources, conducting thorough data analysis, and creating custom reports and dashboards. They will collaborate with cross-functional teams, maintain database systems, ensure data integrity, and utilize statistical techniques to provide actionable insights.

The Assistant Manager - Finance will oversee financial data collection and analysis to aid management decisions, implement financial models for forecasting and analysis, and ensure compliance with accounting standards. Responsibilities also include monthly closings, audit management, and financial reporting.

The HR Specialist assists the HR team in employee relations and account management to support business objectives. Responsibilities include fielding HR inquiries, coaching managers, ensuring compliance with policies, and managing HR concerns such as payroll and benefits.

The Assistant Manager - Workforce Management leads the workforce team to ensure client goals are met by analyzing and adjusting staffing levels based on work volume. The role involves monitoring service levels, creating scheduling matrices, preparing reports, and analyzing call patterns to enhance productivity.

As a Bilingual WAH Customer Support Specialist, you will assist customers with software-related inquiries, manage calls, support the installation process, and ensure high customer satisfaction by providing excellent service. You will also maintain accurate records and collaborate with a technical team for complex issues.

The Human Resources Assistant Manager will support HR responsibilities, manage recruitment, and improve HR policies and practices. They will coach supervisors, enhance employee engagement programs, and foster relationships with candidates and department heads to meet client expectations and retain talent.