Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
Under the general supervision of the OTC Assistant Manager performs various OTC functions – Contract Management, Billing, Client Reporting, OTC Reports.
Job Requirements:
• Works closely with the OTC Assistant Manager. Leads the billing workflow and task assignments encompassing the end-to-end Everise billing process
• Ensure that all relevant data and reports are available in time to release final billings to customers
• Reviews billing-related reports for accuracy ensuring proper supporting documents and approvals are in place
• Liaises with various internal and external customers responding promptly to requests
• Assists in the resolution of billing disputes & discrepancies
• Maintain all customer accounts and reconciliation updated
• Prepare account reconciliations and ad-hoc management reports as requested
• Assists with month-end closing and external/internal annual audits
• Obtains a thorough understanding of the financial reporting: AR and its impact on the overall GL structure and systems
• Assists with the implementation of internal controls within the OTC process which should be carried out properly and timely
• Assists OTC Assistant Manager with special projects and process improvements as assigned
Qualifications:
• Must have knowledge of general accounting procedures specifically those related to OTC (Order to Cash)
• Must be able to work accurately with frequent interruptions and ability to shift priorities when needed
• Must have the ability to discern deliverables with urgency – meeting deadlines
• Strong interpersonal and communication skills for interacting with both external and internal stakeholders
• Strong analytical and problem-solving skills
• Strong computer and business solutions software skills (exposure in NetSuite is a plus)
• Flexible to work on cyclical shifts depending on work requirements and deliverables
• Must be self-motivated and adaptable to change
• Must be organized and pay attention to detail
• Must use discretion, and maintain customer confidentiality. High level of integrity
• Associates Degree
• Minimum of five years of OTC experience in a Shared Services environment
• Team Lead or Supervisory role experience is a plus
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
