Lead and mentor the customer support and implementation team, ensuring high-quality client experiences while developing and improving processes.

Manage key customer accounts, drive revenue growth, minimize churn, and act as the voice of the customer. Collaborate with various teams to ensure customer success and implement processes for continual improvement.

The Director of Customer Success will lead a team, enhance client experience, manage strategic execution, and ensure revenue retention and growth.

This role involves managing a suite of B2B healthtech products, defining strategy and roadmap, collaborating with teams, and utilizing data insights for product improvement.