Search the 3 jobs at DYOPATH

The Desktop Support Analyst I will troubleshoot and resolve user-reported hardware and software issues, provide tech support for various devices, maintain documentation for knowledge base articles, and manage incidents through a ticketing system.

The Desktop Support Analyst II resolves hardware and software issues for end-users, manages technical support requests, installs and maintains computer systems, and creates knowledge base articles. This role requires a customer service mindset and excellent communication skills while working in a collaborative environment.

The Desktop Support Analyst I will investigate and resolve hardware, software, and system issues for end-users. Responsibilities include providing technical support for devices, maintaining knowledge base articles, and ensuring smooth operation through incident tracking. The role emphasizes teamwork and customer service in a fun, collaborative culture.