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As a Lead IT Operations Specialist, you will manage IT operations, focusing on key systems like Card and Payments. Your responsibilities include providing technical guidance, managing risk issues, training junior members, and collaborating with various teams to ensure operational readiness within an Agile infrastructure.
The Principal Operations Process Management will support the Compliance Management System by executing controls, overseeing team policies, developing action plans, and managing the process lifecycle. They will also act as a subject matter expert for Call Center processes, ensuring efficient operations and delivering training to stakeholders.
The role involves overseeing the design and implementation of products, managing user stories from concept to production, mentoring early-career engineers, and ensuring high reliability of technical solutions through proactive design. Collaboration with various stakeholders is key to achieving team commitments and enforcing IT standards.