Search the 13 jobs at Customers Bank

The Compliance Complaint Management Specialist investigates and supports complaint resolutions, analyzes data for root cause identification, and prepares reports for management and regulators. The role also includes ensuring compliance and customer advocacy, along with assisting in audits and maintaining departmental procedures.

The Fraud Operations Manager is responsible for overseeing the Fraud Prevention Investigators, managing daily work assignments, onboarding and training new staff, ensuring timely SAR filings, and performing reconciliations. The role involves mentoring, reporting, and leading fraud investigation projects.

The SVP, Head of Payment Operations will lead the Payment Operations department, ensuring effective processing of electronic payments, compliance with regulations, and continuous process improvements. This role includes overseeing daily operations, managing workflows, enhancing operational efficiency, establishing risk management processes, and collaborating with cross-functional teams to deliver seamless payment services.

As a Fraud Analyst at Customers Bank, you will analyze fraud threats across multiple payment channels, enhance internal processes, ensure regulatory compliance, and develop data-driven reports for management. You're expected to maintain relationships with various departments and prioritize tasks in a fast-paced environment.

The Compensation Manager will develop, implement, and manage the bank's compensation programs to ensure competitiveness and equity. Responsibilities include market analysis, designing salary structures, ensuring compliance with laws, collaborating with HR, and preparing reports for management.

As a Senior DevOps Engineer at Customers Bank, you will lead the management of cloud-based infrastructure primarily on Microsoft Azure, oversee CI/CD pipeline development, implement Infrastructure as Code practices, monitor performance, and enforce cloud security best practices. Your role will involve collaboration with development teams and troubleshooting complex technical issues to enhance operational efficiency.

The Customer Due Diligence (CDD)/Enhanced Due Diligence (EDD) Specialist ensures compliance with banking regulations, conducts customer onboarding and due diligence, resolves exceptions, performs EDD reviews, and serves as a liaison for inquiries between departments.

As a Full Stack Software Engineer at Customers Bank, you will build and maintain solutions, including SaaS integrations and microservices, focusing on business process automation with RPA and AI. Collaborate with teams to design and implement scalable cloud solutions while ensuring performance, quality, and adherence to best practices.

The VP, Head of Portfolio Operations will oversee strategic portfolio operations within the Capital Markets division of Customers Bank, dealing with asset management and investor services. This role involves leadership in transaction settlement, reconciliation, and developing operational processes, while collaborating with various departments to scale the bank’s fintech lending programs.

Generate residential mortgage applications for low-to-moderate income homebuyers in PA, develop and enhance relationships, participate in homebuyer education workshops, stay updated on industry changes and regulations, provide excellent customer service, fluent in Spanish

Perform internal audit sections to review internal controls, operations efficiency, compliance, risk management, and governance processes. Conduct fieldwork, document audit results, stay updated on relevant regulations, and provide quality customer service. Requires a Bachelor's Degree in accounting, finance or business, 2-5 years of audit experience, and previous experience as a Senior in a national public accounting firm. Banking or financial services industry experience preferred.

Assist the VP, Treasury Accounting with daily and monthly accounting operations of the Company’s investment portfolios, including investment transactions, derivative accounting, account reconciliations, investment roll forwards, and reviews of work performed by 3rd party accounting and valuation service providers. Participate in high visibility treasury accounting related ad-hoc projects.

Support the Maturity of the Third-Party Risk Management Program, lead TPRM staff in accepting change, manage vendor reviews and vendor lifecycle, evaluate third parties for compliance, utilize TPRM technology, develop solutions for risk mitigation, communicate risk assessment findings, and provide training to TPRM employees.