AML Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Hybrid in Malvern or West Reading, PA, coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days.  All subject to change.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

The AML Manager will be responsible for ensuring compliance of banking regulations, reviewing and reporting suspicious activity, staying up to date on laws and regulations as well as conducting necessary research and documenting findings. We are looking for a highly motivated, team player, who thrives in a fast-paced environment.

• Ensure compliance with Bank Secrecy Act Regulation’s, Anti-Money Laundering related regulations, Office of Foreign Assets Control Regulations and USA PATRIOT Act Regulations.  
• Supervise, mentor, and develop a team of AML Analysts responsible for reviewing system generated alerts, conducting investigations, and filing Suspicious Activity Reports (SARs) in accordance with all policies, procedures, and regulations.
• Ensure timely, accurate, and well-documented investigations in compliance with all legal and regulatory requirements.
• Ensure all team members are trained on AML regulations, trends, tools, and internal policies.
• Provide reporting on AML metrics, trends, escalations, and exceptions for senior management, auditors, and regulators.
• Maintain current knowledge of laws, regulations, policies, and procedures applicable to the job assignment.
• Other duties related to BSA compliance may be assigned.

What Do You Need?

• 5+ years in AML, compliance, or financial crimes investigations.
• 2+ years in banking with a strong understanding of general bank products and services preferred.
• Experience managing a team is preferred.
• Bachelor’s degree in finance, business, criminal justice, or a related field.
• Experience in documenting AML alerts, case investigations, SAR and non-SAR filings.
• Proficiency in data analysis and reporting tools.
• Ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships.
• ACAMS (Preferred) or CFE Certifications, or similar AML or Investigator Certifications. 

Technology Skills:

• Advanced analytical skills.
• Advanced computer skills, including knowledge with Microsoft Outlook, Word, and Excel.
• Experience with AML Transaction Monitoring systems required.
• Experience with Prime, Actimize, and/or Verafin preferred.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.