VP, PXT BP - People Experience Team Business Partner

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  NYC or Malvern, PA based – Hybrid, coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days. All subject to change.

Salary range:  An annual salary range of $170k - $200k is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the US without sponsorship.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

Key Responsibilities

We are seeking an experienced and strategic Business & Employee Relations Partner to join our team. In this role, you will play a pivotal part in driving Employee Relations expertise while maintaining a strategic human capital business partner mindset. Your primary focus will be on fostering positive Employee Relations, ensuring compliance with legal and regulatory requirements, and providing thought leadership to enhance organizational effectiveness and employee engagement.  In addition, you will provide Business Partner support to select client groups, operating as a trusted advisor and executing on core HR lifecycle deliverables (ie – Goal Setting, Talent Management & Development, Succession Planning & Compensation).  We are looking for someone who is proactive, has self-starter mindset and is capable of diving in and taking initiative to execute independently.

Responsibilities:

Strategic Partnership:

• Develop a deep understanding of the business to provide thought partnership to managers on human capital needs, HR policies, performance management, and fostering a culture of continuous growth and development.
• Act as a trusted advisor to senior leadership teams and partner with them to build leadership capabilities across their teams.
• Partner with managers to address performance and Employee Relations issues, including but not limited to sexual harassment, ADA, FMLA, and disciplinary actions.

Legal Compliance and Risk Mitigation:

• Responsible for overseeing and managing all aspects of Employee Relations investigations and disciplinary proceedings within the organization (inclusive of Performance Improvement Plans and Warnings).
• Advise management on complex Employee Relations issues and recommend appropriate courses of action.
• Develop and implement Employee Relations policies and procedures to address employee conduct, performance concerns and grievances.

Engagement:

• Keep managers informed and up-to-date on critical employment law and Employee Relations policies/practices.
• Maintain a pulse on the morale and challenges of team members within assigned client groups.

Thought Leadership and Guidance:

• Provide a synthesized overview of human capital issues/trends and offer thought partnership on optimal ways to address them.
• Serve as a resource for team members seeking guidance or assistance on workplace concerns and fostering a culture of respect and accountability.
• Create and deliver training to assist and coach managers on performance management, talent development and team member relations topics.
• Promote and sponsor DEI initiatives, working to create an inclusive workplace that values diversity and promotes equity.

Collaboration and Analysis:

• Collaborate with colleagues across the People Experience Team to execute human resources strategies that align with business objectives and support future initiatives.
• Analyze trends and metrics, collaborate with HR functional experts to identify problems, develop solutions, make recommendations, and drive change.

Skills and Requirements:

• 10+ years of relevant Human Resources Business Partner (PXT BP) or Employment Law experience in a team-oriented, high-intensity, and dynamic environment.
• At least 5 years of recent experience in an HRBP (PXT BP) role in the Banking industry.
• We need someone who thrives in a fast-paced environment and is willing to dive deep into the details to ensure each task is complete and communicated back to our internal clients in a timely manner.
• Strong project management skills to plan, execute and drive change.
• Ability to handle sensitive and confidential issues with discretion, empathy, and composure.
• Goal-oriented with a common-sense approach to problem-solving and prioritization, comfortable operating in ambiguity.
• Understanding and application of Customers Banks philosophy with solid judgment when communicating and making decisions.
• Flexible, positive, and open-minded, comfortable giving and receiving direct feedback, and willing to hold people accountable at all levels.

#Hybrid

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.