Are you interested in defining how Generative AI will shape the future of work?
We are a Silicon Valley Series D startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we've grown revenue and our team by 300% and became officially a Unicorn. We've assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
We are growing our machine learning team in North America. Join us to develop great products in an exceptional strong team.
Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.
About Your Role
As a full-stack software engineer, you will have the options to work on different products at Cresta. Cresta Opera, the no-code AI command center for contact centers. Cresta Platform, the core engineering platform that enables all Cresta features. Cresta Studio, the one-stop-shop for call analysis, building, evaluating, and deploying conversational AI models. The products leverage the latest LLM technologies to build differentiated product suites.
You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.
Responsibilities
- You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.
- Collaborate with senior engineers on the team to write and push high-quality code efficiently for both the frontend and backend.
- Build exciting products in which ML/AI is applied at the core as a major differentiator for the product. You'll work closely with ML engineers on such features (you do not need to be an ML engineer yourself; we do not expect any experience with ML).
- Identify and leverage opportunities to improve general engineering productivity.
- Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
Qualifications
- Experience coding in modern programming languages like Python, Go, Java for backend and JavaScript, TypeScript for frontend.
- Understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications.
- Comfortable defining and building robust APIs with a strong understanding for different protocols like REST, RPC frameworks, Websockets etc.
- Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products.
Compensation and Benefits
- $30-$50 per hour subject to taxes.
- Lunch can be expensed (up to $25) while working in the office.
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
