The Technical Support Lead is responsible for providing advanced technical support for Cendyn products, troubleshooting application issues, and ensuring customer satisfaction. This role involves mentoring team members, executing on customer requests, and collaborating with various internal teams to enhance service delivery. Leadership in the support team and interaction with high-value clients in the hospitality sector are key responsibilities.

The Technical Support Engineer II at Cendyn provides advanced support for Cendyn products, focusing on complex troubleshooting, client support via various channels, and collaboration with internal teams to enhance customer satisfaction and service delivery. The role includes mentoring team members, analyzing complex issues, and contributing to product documentation and design.

As a Sales Development Representative, you will engage with potential customers through calls and emails, manage inbound sales inquiries, support the global sales team, and educate prospects about Cendyn's offerings while achieving sales targets. Strong communication and sales skills are essential.

As a Customer Success Manager, you will drive retention and satisfaction by managing customer relationships, executing engagement strategies, monitoring key performance indicators, resolving issues, and providing education. You will facilitate customer success throughout their lifecycle with a focus on growth and satisfaction.

The Manager, Technical Support leads a team that provides advanced assistance and troubleshooting for web-based applications primarily in the hospitality sector. Responsibilities include resolving complex service issues, ensuring client satisfaction, mentoring team members, and collaborating with various departments to improve customer support processes and outcomes.

The Technical Support Engineer I provides client support and technical assistance primarily for Cendyn software solutions. This role involves troubleshooting product issues, assisting customers through various communication channels, and enhancing customer satisfaction. Collaboration with other departments and mentoring support team members are essential aspects of the position. The engineer will also contribute to process improvements and knowledge sharing while gaining expertise in Cendyn's products.

The Senior Data Engineer will design, develop, and deploy data architecture and systems, optimizing data pipelines using tools like SSIS, SSRS, Power BI, and Azure Data Factory. Responsibilities include collaborating with business units on ETL processes, maintaining high-performance data access, and mentoring junior team members.

The Director of Business Development is responsible for acquiring new customers, developing territory sales plans, and achieving sales quotas. Duties include lead generation, customer relationship management, presenting solutions, and negotiating contracts while utilizing Salesforce as the CRM system. The role requires travel and interaction with various stakeholders in the hotel industry.

The Services Sales Analyst defines the scope of professional services engagements by analyzing customer requirements, developing detailed documentation, and ensuring alignment with internal capabilities. This role collaborates across teams, supports pre-sales efforts, and maintains a repository of past projects to improve accuracy in future scoping.

The Implementation Specialist will manage the implementation of Cendyn's products, ensuring effective communication and project management with both clients and internal teams, overseeing delivery tasks, and mentoring team members.

The Configuration Specialist collaborates with teams and customers to implement Cendyn solutions, troubleshoot products, and contribute to solution design. Responsibilities include delivery tasks, SQL process analysis, escalating customer support issues, and training peers on applications and best practices.

The Project Manager will lead software implementation projects for hospitality technology solutions, ensuring customer satisfaction and successful project delivery. Responsibilities include developing project plans, managing timelines and budgets, mitigating risks, facilitating customer training, and providing insights to sales and account management teams.