Search the 4 jobs at Casebook PBC

As a Full Stack Engineer at Casebook PBC, you will lead the design and implementation of an enterprise SaaS system, focusing on web technology architecture and API integration. You'll collaborate with clients and team members to deliver optimal solutions, employing cutting-edge technologies and ensuring high standards in software architecture. Your role includes contributing to the Casebook platform, troubleshooting integrations, and adhering to CI/CD best practices.

The L3 Tech Support Engineer will provide expert-level technical support, addressing complex issues and ensuring a seamless customer experience. Responsibilities include diagnosing technical problems, collaborating with engineering, managing support tickets, and mentoring junior staff. Strong communication and analytical skills are essential, as is the ability to explain technical concepts to non-technical users.

As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention through the entire customer lifecycle, including onboarding, engagement, renewals, and expansion, while building strong relationships and achieving business metrics.

The DevOps & PostgreSQL Engineer will manage and upgrade PostgreSQL databases within the AWS ecosystem, maintain a legacy application, improve systems reliability and operational processes, and troubleshoot issues across various platforms including Elastic Search and Redis. This role also entails participating in a 24/7 on-call rotation and contributing to performance decisions.