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As a Staff Python Infrastructure Engineer, you will shape the ML and Python roadmap, improve the Python and ML engineering experience, develop tooling and metrics, enhance documentation, mentor engineers, and advocate for engineering best practices at Canva.
As a Strategic Account Executive, you will build relationships with customers, understand their goals, and provide tailored solutions. You'll work with data to identify potential clients, manage the sales pipeline using Salesforce, and foster long-term partnerships while becoming a product expert to enhance customer experiences.
In this role, you will define and execute a Customer Success operations strategy, focusing on process improvements, automation, and scalability. You will analyze onboarding processes, develop operational KPIs, and collaborate with cross-functional teams to enhance customer satisfaction. You'll also manage Customer Success tools and ensure the CS team is enabled to utilize them effectively.
