The Legal Collector will negotiate commitments to resolve overdue accounts, monitor arrangements, manage a case management diary system, and initiate legal actions for debt recovery. They will also handle communications with courts and clients, ensuring high service standards while maintaining integrity and a professional manner.

The Social Responsibility & Customer Welfare Manager will oversee relationships with support providers, manage Welfare and Safeguarding teams, present at industry events, design Social and Added Value solutions, liaise with clients, and contribute to the Environmental, Social & Governance strategy. They aim to enhance customer welfare and compliance while promoting effective industry practices.

The Contact Centre Manager is responsible for managing and motivating a team of collectors to meet performance targets. They will monitor team performance, resolve operational issues, ensure compliance with company procedures, and support continuous improvement initiatives within the contact center.

The role involves supporting the contact centre management team by performing administrative tasks, including data management, report preparation, document management, and maintaining records. The candidate will utilize strong Excel skills for data analysis and will handle confidential information while liaising with internal teams and stakeholders.

The Appeals Administrator will respond to written appeals for private parking charge notices, analyze case data, and provide customer service advice. The role requires good communication skills, accuracy, attention to detail, and proficiency in IT. Candidates should be self-motivated with strong problem-solving abilities.

As a Solicitor, you will manage a defended caseload, assess debts for legal action, engage with clients on legal prospects, and work with courts and enforcement agencies. You'll also handle insolvency actions and return of goods claims while ensuring high service standards are maintained.