About the Role
We are looking for a detail-oriented Administrative Assistant to support our contact centre management team with essential administrative tasks. The ideal candidate will have strong Excel skills and solid overall computer knowledge to assist with data management, reporting, and other general office duties.
Full time position, 37.5 hours per week Monday – Friday, based in our Redditch Office, near Birmingham!
Key Responsibilities
Perform general administrative tasks such as data entry, document management, and performance reporting
Retrieve call recordings for managers as required
Generate and organise data using Microsoft Excel (to include formulas & pivot tables as necessary) for data analysis, reporting, and spreadsheet management, ensuring accuracy and efficiency
Maintain accurate records and ensure data integrity.
Handle confidential information with discretion
Assist with system updates and basic troubleshooting of office software.
Assist with report preparation as required
Liaise with internal teams and external stakeholders as needed
Handle any ad-hoc administrative duties as required
Skills & Experience Required
Proven experience in an administrative role
Strong Microsoft Excel skills (formulas, pivot tables, and charts)
Good understanding of general computer systems and office software.
High attention to detail and ability to manage multiple tasks efficiently.
Strong communication and organisational skills.
Ability to work independently and as part of a team.
Ability to manage workload effectively and work independently.
High level of attention to detail and accuracy.
Strong organisational and time-management skills.
Excellent verbal and written communication skills
Ability to prioritise tasks and meet deadlines.
Experience with other Microsoft Office applications (Word, Outlook, PowerPoint) is advantageous.
What We Offer
A supportive and collaborative work environment
Company pension scheme
Staff Discount Scheme (Reward Gateway)
Employee Assistance Programme
Death in Service Benefit
Christmas Savings Scheme
Free on-Site Parking
Free Refreshments & Fruit
Opportunities for professional growth and skill development
The position offers a competitive starting salary of £22,308 per annum.
The successful applicant would be required to undertake a DBS and CCJ check and other background checks before an offer of employment is made.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
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What We Do
Bristow & Sutor is a leading provider of debt resolution services for local authority and public sector clients. We have a proven track record in delivering outstanding service and driving excellent results, in an efficient and ethical way.We are proud members of the Institute of Revenues, Rating and Valuation, (IRRV), British Parking Association (BPA) and Civil Enforcement Association (CIVEA).You'll find us at most regional and national conferences and exhibitions hosted by the trade associations or you can visit us at our offices in Redditch.
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