As a Genesys Cloud Engineer, you will design, implement, and maintain Genesys cloud solutions for Brighton Health Plan Solutions. Responsibilities include configuring contact center solutions, programming call flows, troubleshooting issues, collaborating with teams, and ensuring system performance and availability.

The Contract Manager will oversee the contracting and maintenance of relationships with network health systems, analyze contracts, identify network development opportunities, and collaborate with teams to enhance provider networks. Strong negotiation and analytical skills are essential, along with effective communication and customer service capabilities.

The Data Analyst will develop complex call center reports and dashboards, analyze large datasets, identify trends, and provide actionable insights. They will create strategies for improving customer support while managing multiple projects and meeting tight deadlines.

The Implementation Project Manager will oversee complex, high-risk projects across various departments, ensuring compliance with organizational goals. They will communicate project status to stakeholders, manage project requirements, mitigate risks, and coordinate client implementations in the Healthcare Insurance sector.

The VP of Project Management Office will oversee strategic planning and execution of key initiatives, leading cross-functional projects, managing resources and budgets, ensuring compliance, and mentoring project teams. This position demands strong leadership and expertise in project management principles, financial acumen, and communication skills to drive project success and alignment with business goals.