Genesys Cloud Engineer

About The Role
Brighton Health Plan Solutions is seeking a talented and experienced Genesys Cloud Engineer to join our team. Our ideal candidate will be responsible for designing, implementing, and maintaining Genesys cloud solutions to meet the needs of our organization. As a Genesys Engineer, you will play a critical role in developing and maintaining Genesys solutions to support the operations of our contact center. This position involves the design, customization, integration, and ongoing management of Genesys Cloud CX for a contact center and related technologies to ensure efficient and effective customer service operations. This individual will work closely with stakeholders to understand requirements and develop solutions that align with business goals.
Primary Responsibilities

• Design and implement Genesys cloud solutions based on business requirements.
• Design, configure, and implement Genesys-based contact center solutions, taking into consideration the organization's specific requirements, such as call routing, IVR systems, chat, email, and more.
• Programming and configuring call flows and reporting
• Configure and customize Genesys applications to optimize performance
• Troubleshoot and resolve technical issues related to Genesys cloud platform
• Collaborate with cross-functional teams to ensure successful implementation of Genesys solutions.
• Monitor and maintain the Genesys environment, proactively identifying and resolving issues, optimizing performance, and ensuring high availability.
• Create and maintain technical documentation, including system diagrams, configuration guides, and standard operating procedures.
• Provide ongoing support and maintenance for Genesys cloud infrastructure

Essential Qualifications 

• Ability to work independently and in a team environment.
• 5+ years working with Genesys.
• Strong organizational skills and attention to detail.
• Customer-oriented with a focus on delivering high-quality support.
• Genesys certification is a plus.

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.

Come be a part of the Brightest Ideas in Healthcare™.

Company Mission

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

DEI Purpose Statement

At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
Annual Salary Range: $100,000 - $130,000

The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity.

*We are an Equal Opportunity Employer
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