Search the 9 jobs at Augmedix

The Customer Support Specialist will engage with doctors to troubleshoot and resolve technical issues while ensuring clear communication. Responsibilities include adhering to SOPs for request resolution, collaborating with internal teams, managing tasks effectively, and maintaining organized records and reports. The role requires empathy and a strong accountability towards customer satisfaction, with a focus on quick learning of technical concepts.

The Associate Data Analyst will be responsible for conducting quality assurance checks, adhering to processes, analyzing data using Microsoft Excel, creating instructions, and collaborating across teams to enhance operational efficiency in healthcare settings.

The Data Analyst will be responsible for analyzing and cleaning large datasets, validating data through SQL queries, and presenting insights from revenue transaction reports. The role also involves ensuring data integrity and compliance within healthcare reporting systems.

As a Fullstack Engineer at Augmedix, you will design and implement software solutions that empower operations teams in healthcare. Responsibilities include building end-to-end products, working across the software stack, and enhancing existing processes to improve services for healthcare providers.

The Quality Assurance Operator is responsible for conducting quality assurance checks on operational processes, analyzing datasets with SQL, maintaining thorough documentation, and collaborating with cross-functional teams to uphold quality standards.

The Operations Support Specialist will assist the Operations team in managing daily activities, ensuring efficient operations by overseeing data collection, coordinating transport for MDSs, and maintaining operational SLAs. The role involves reporting on operational data, collaborating with various departments for compliance, and driving process improvements.

Clinical AI Specialists assist doctors by customizing AI-generated medical notes and navigating electronic health records to improve patient care. They play a vital role in rehumanizing healthcare by providing a personal touch to the documentation process.

The Staff System Engineer at Augmedix is responsible for managing and supporting IT infrastructure and Datacenter, focusing on Active Directory, Okta, GSuite, VMware, and MDM tool administration. The role involves configuring security and user access, user provisioning, and maintaining virtual machines to enhance operational efficiency, ensuring compliance and security standards are met.

Our Customer Support team works 1:1 with doctors across the United States, troubleshooting and escalating technical issues while providing excellent customer service. The Customer Support Specialist Intern will learn and grow in a role combining customer success and technical support, contributing to the company's mission of improving clinician efficiency and patient access.