Quality Assurance Operator-RCM (Submission Integrity)

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role :

We are looking for a Central Operations Quality Assurance Operator to join our Operations team. This individual will be responsible for ensuring the accuracy and reliability of key processes and data, supporting our mission to improve the efficiency and effectiveness of healthcare providers. 

This is a high-impact role requiring extreme attention to detail, a focus on quality, and the ability to work across different functions to maintain the highest standards. The role requires a commitment to excellence, the ability to handle ambiguity, and a passion for continuous improvement. 

What You'll Do:

• Quality Assurance and Documentation: Conduct quality assurance checks on operational processes, ensuring that all details are correct and there are zero errors.
• Process Adherence: Follow detailed processes meticulously and ensure documentation is comprehensive and up-to-date. 
• Data Analysis: Analyze large datasets and perform quality checks using SQL and other tools to identify discrepancies, optimize processes, and support business decisions. 
• Instruction Creation: Write detailed instructions and process documents, ranging from simple to complex, to guide internal teams effectively. 
• Communication: Communicate clearly and effectively in both written and verbal formats, ensuring that complex topics are explained in an easily understandable manner. 
• Cross-Team Collaboration: Work closely with different teams, such as Product, Engineering, Sales, and Account Management, to uphold quality standards and solve emerging issues. 

What You Have:

• Extreme Attention to Detail: Ability to spot discrepancies and ensure accuracy in all aspects of the role. 
• SQL Proficiency: Experience with SQL for data querying and analysis, including working with large datasets to maintain data integrity. 
• Strong Documentation Skills: Ability to create, maintain, and follow detailed process documentation. 
• Communication Skills: Excellent written and verbal communication skills, capable of explaining complex topics clearly. 
• Ownership and Accountability: A mindset of taking full ownership of responsibilities and a commitment to high-quality output. 
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage ambiguity effectively. 

Details:

• Shift timing: Night Shift (10:00 PM to 7:00 AM)
• Workdays: Monday-Friday

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 
• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 
• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 
• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.