Salesforce Administrator

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

As a Salesforce Administrator, you will play a vital role at Athelas + Commure. We are looking for a proactive individual that can help us continually improve and enhance our integrated Salesforce platform by transforming user requirements to technical requirements, designing best practice solutions, and optimizing based on feedback. Our Salesforce user experience is paramount; therefore, the Salesforce Administrator should enjoy all aspects of user management including troubleshooting support tickets, developing user training, and designing & validating solutions with user satisfaction as a priority. They should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions.

This is a unique opportunity to support our Enterprise Go-To-Market (GTM) strategy from the ground up as we grow and scale with a focus on operational efficiency. We are seeking someone with an intermediate understanding of the Salesforce platform and a desire to keep learning and growing in their career. You will work closely with our Senior Salesforce Administrator to deliver a best-in-class technology experience and ecosystem. You will be part of the broader Enterprise team that spans all GTM functions, reporting to our Senior Salesforce Administrator.

What You will Do:

• Be responsible for all aspects of Salesforce user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.
• Identify and gather requirements from users and stakeholders to inform technical design requirements. Complete testing and validation prior to rolling out.
• Accountable for the completion of Salesforce configuration changes, including, but not limited to, fields, page layouts, record types, custom settings, workflows & automating business workflows using Flow, and interface support.
• Support GTM team to improve their analytical and operational needs to help the team win more business more efficiently through report and dashboard development.
• Promptly resolve user support tickets as assigned.
• Responsible for developing and maintaining user training & associated materials. Identify and provide feedback to continuously improve the sales technology stack.
• Collaborate cross-functionally across sales, revenue operations, customer success, implementation services, finance/accounting, and the analytics teams to ensure the accuracy of data and the integrity of the system.

What We Are Looking For:

• Minimum 1-2 years of Salesforce product knowledge and hands-on administration experience with Salesforce Sales Cloud
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience in other GTM tools (Salesforce, Outreach, ZoomInfo, etc.)
• Certified Salesforce Administrator
• Bachelor’s/Postgraduate degree, or professional qualification (highly desirable)
• A self-starter mentality, with the proven ability to drive work from analysis to recommendation and implementation.
• Excellent communication skills, both written and verbal, with the ability to deliver training and support to various levels within the organization.
• An entrepreneurial spirit, comfortable with navigating ambiguity, and possessing a keen sense of grit.

Details:

• Shift Timing: Night Shift (10:00 PM to 7:00 AM)
• Workdays: Monday to Friday
• Job Location: On site

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 
• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 
• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 
• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.