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Top Customer Success Jobs in Wilmington, NC
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17 Days Ago
Edtech
The Sr. Benefits Specialist is responsible for managing the daily administration of employee benefits programs, including health plans, retirement benefits, leave of absences, and compliance with regulations. This role involves collaborating with employees and vendors, processing enrollments and claims, and ensuring the accuracy of benefits data. The specialist will also support open enrollment and evaluate costs and efficiencies of benefits programs.
Edtech
The Customer Success Consultant at Cengage Group focuses on building and nurturing relationships with key accounts to enhance customer satisfaction and retention. This role includes consulting, project management, account management, and data analysis, requiring collaboration with internal teams to consult on product implementation and customer support.
Healthtech • Information Technology • Software
The Technical Account Manager at Availity is responsible for fostering client relationships and ensuring customer success by addressing technical challenges, providing strategic guidance, and collaborating with internal teams. This role acts as a trusted advisor, optimizing the use of the company’s healthcare solutions.
Top Skills:
Electronic Health RecordsHealthcare Data SystemsInteroperability Standards
Featured Jobs
Healthtech • Pharmaceutical
The Telepharmacist performs remote pharmacy duties across multiple hospitals, engaging with clinicians to improve patient outcomes. Responsibilities include reviewing medication orders, conducting clinical interventions, and ensuring compliance with regulations. They must learn various pharmacy information systems and maintain accurate records while providing quality care and drug information to clients.
Cloud • Fintech • Insurance • Software
The Senior Director of Customer Success Management leads a team of Customer Success Managers, ensuring effective execution of strategies for customer retention, satisfaction, and expansion. This role includes managing strategic customer relationships, mentoring team members, and collaborating with various departments to enhance customer value and drive operational excellence.
Top Skills:
SaaSSQL
Marketing Tech
The Client Services Executive manages client relationships, ensuring exceptional service and support. Responsibilities include overseeing client portfolios, driving satisfaction, identifying growth opportunities, and conducting regular reviews. Strong analytical skills and attention to detail are essential for this role to proactively address service issues and meet client needs while ensuring compliance with contractual agreements.
Other • Real Estate
As a Client Integration Specialist, you will guide new owners through onboarding, ensuring that software and systems are properly set up. You will test AI commands and phone lines, facilitate training on new features, and assess franchise owner needs for successful implementations.
Top Skills:
AI
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Software
The Lead Customer Success Manager will manage strategic customer accounts, develop success plans, educate clients on product features, assist with digitalization efforts, and drive customer renewal and growth. The role requires collaboration with internal teams and acting as the Voice of the Customer, providing feedback and insights to enhance service delivery.
Marketing Tech
The Outbound Lead Generation Specialist will focus on researching and identifying potential clients, executing outbound campaigns, managing a sales pipeline, qualifying leads, and collaborating with sales and marketing teams to improve lead generation strategies.
Top Skills:
Crm Systems
Information Technology • Internet of Things
As a Customer Success Manager, you'll act as the primary contact for clients, ensuring they understand and utilize Insider’s technology effectively. You’ll build key relationships, monitor customer adoption, and provide strategic feedback on market trends. Overall, your role will focus on enhancing customer satisfaction and aligning product offerings with client needs.
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Top Companies in Wilmington, NC Hiring Customer Success Roles
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