Top Customer Success Jobs in Wilmington, NC
As an Account Specialist II at Forward Financing, you will manage a portfolio of SMB customers, helping them establish payment plans and providing empathetic customer service. You will engage in negotiations, document account statuses in Salesforce, and strive to achieve monthly payment recovery goals.
Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.
The HP Digital Merchandising Specialist at CDW is responsible for executing digital merchandising strategies to enhance customer experience. They optimize digital KPIs, manage product presentation, and collaborate with various teams to increase online revenue through effective merchandising and data analytics.
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The Customer Success Manager will engage with Trauma Registry customers to ensure efficient product adoption and satisfaction following deployment, manage customer relationships, drive product renewal and expansion opportunities, and provide data-driven insights to enhance client workflows.
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
As a Bilingual Associate Customer Support Technician, you will assist customers with inquiries related to software and hardware products, providing efficient customer service through phone, email, and chat. Your role will involve troubleshooting problems, documenting issues, and escalating unresolved concerns.
As Senior Director of Customer Experience at Zocdoc, you'll lead a multi-channel service organization and drive customer experience, efficiency, and operational excellence. Your role involves designing strategies based on data insights, collaborating with cross-functional teams, and adopting new technologies to enhance service delivery while fostering a positive team atmosphere.
The Negotiations Specialist role involves coordinating efforts to negotiate delinquent accounts for clients, working closely with external partners to secure the best possible savings while providing oversight to client finances. The position requires strong communication skills, time management, and a dedication to helping clients succeed.
The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.
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The Experience Banker provides remote support via phone and online chat for various banking services. Responsibilities include assisting customers with online banking issues, processing account changes, verifying online enrollments, answering inquiries, and supporting the Experience Banking Manager.
Top Companies in Wilmington, NC Hiring Customer Success Roles
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