Top Customer Success Jobs in Rochester, NY
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The Bilingual Customer Support Engineer at FireMon provides exceptional customer support for technical issues related to FireMon products. Responsibilities include managing and prioritizing customer tickets, conducting troubleshooting, collaborating on projects, and maintaining high standards of customer service. This position also requires flexibility for on-call shifts in a 24/7 support environment.
The Client Renewal Executive manages the contract renewal process for Direct Client Services at bswift, overseeing negotiations and ensuring successful execution. They collaborate with internal stakeholders, monitor contract performance, drive client retention, and maintain compliance with company standards while staying informed about industry trends.
The Client Strategist leads a portfolio of e-commerce clients, developing long-term strategic marketing plans and driving client success. Responsibilities include managing account and client relations, facilitating cross-channel collaboration, and communicating performance data effectively. Strong leadership and time management skills are essential.
As a Customer Success Manager at PerformYard, you will cultivate long-term relationships with customers, ensuring successful software adoption and usage. You will provide training, support configuration needs, and act as a customer advocate by collaborating with other teams for product improvements. By responding to customer inquiries and managing their lifecycle, you will help enhance customer satisfaction and drive business growth.
The Client Success Assistant will manage client deliverables, coordinate communications among team members and clients, and handle administrative tasks, including preparing reports and formatting communications. Strong organizational and time management skills are essential.
The Client Success Manager will oversee the onboarding and management of enterprise clients, ensuring they maximize the value of FranklinCovey's learning and development resources. Responsibilities include conducting business reviews, building strong client relationships, providing training, advocating for solutions, and contributing to client renewal and expansion strategies through engagement monitoring and support.
As the Director of Customer Success, you will be a trusted advisor to clients, managing project delivery within budget and deadlines. You will lead a creative team to deploy innovative solutions in the healthcare industry, addressing complex customer needs and building strong relationships.
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
As a Customer Success Representative, you will serve as the primary point of contact for clients, ensuring their satisfaction and retention through personalized support, training, and problem resolution. You will collaborate with internal teams to understand client needs and provide solutions, while also tracking customer engagement data and delivering training to enhance product usage.
Top Companies in Rochester, NY Hiring Customer Success Roles
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