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Top Remote Customer Success Jobs in Wilmington, NC
Software
As a Product Support Specialist, you'll engage with clients to provide assistance on the Subsplash Platform, troubleshoot technical issues, and enhance user experience through effective communication and problem-solving. You will work closely with various departments to ensure smooth service delivery and contribute to the knowledge base.
Top Skills:
Basic Coding Knowledge
AdTech • Digital Media • Analytics
The Client Insights Lead at Comscore is responsible for developing and maintaining long-term client relationships, enhancing client satisfaction, and ensuring effective usage of Comscore products. The role involves being a senior contact for enterprise accounts, training clients, monitoring account health, and collaborating with internal teams to address client needs.
Fintech
As a Payroll Solutions Implementation Consultant, you will manage the onboarding process for new clients, ensure accurate setup in payroll systems, audit and process payroll data, and provide ongoing support to clients maintaining excellent customer service throughout.
Top Skills:
Adp
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Insurance
The IT Help Desk Support role provides technical assistance to employees with technology-related issues, including troubleshooting hardware and software problems, installing and configuring systems, and maintaining documentation. It involves both onsite and remote support and requires exceptional customer service skills.
Top Skills:
macOSWindows
Energy • Utilities
As an Energy Efficiency Customer Support Specialist, you will assist utility customers in enhancing energy efficiency, handle inbound calls, provide tech support, schedule visits, and educate about program offerings. Your role includes navigating scripts and balancing customer needs across various platforms in a performance-driven environment.
Software
The Customer Support Representative will provide technical support and assistance to OPENLANE customers, resolving technical issues, educating customers on best practices, and documenting interactions in Salesforce. They will also work on areas for product improvement while ensuring customer satisfaction and maintaining product knowledge.
Top Skills:
Salesforce
Artificial Intelligence • Machine Learning • Software • Analytics
The Senior Technical Support Engineer will deliver exceptional client support, resolving complex technical issues, collaborating with various internal teams, and owning the escalation process for critical incidents. They will also mentor junior engineers, develop support documentation, and ensure compliance with service level agreements.
Top Skills:
BashHTMLJavaScriptPythonSQL
Analytics
The Senior Customer Success Manager at Clarivate is responsible for ensuring client satisfaction, retention, and upselling of subscription licenses. This involves developing relationships, analyzing product usage, conducting training sessions, and collaborating with various internal teams to improve customer experiences and drive service utilization.
Design
The Director of Microsoft Dynamics Customer Enablement manages a team to provide support for Microsoft Dynamics applications, oversees ticket administration, develops relationships with external support providers, and ensures high-quality customer service. The role includes training, process improvement, stakeholder communication, and KPI management for performance visibility.
Top Skills:
Microsoft Dynamics 365
HR Tech • Financial Services
The Compliance Customer Relation Specialist at Foley supports clients, drivers, and candidates with understanding DOT and FCRA regulations, conducts employment verifications, responds to client inquiries, and processes compliance documents while maintaining expertise in regulations and delivering exceptional customer service.
Top Skills:
MS OfficeOutlook
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Top remote Companies in Wilmington, NC Hiring Customer Success Roles
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