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The IT Incident Manager will oversee incidents in IT operations, coordinating rapid responses during disruptions and managing communication with stakeholders. Responsibilities include incident logging, ticket management, conducting post-incident analyses, and ensuring effective collaboration among cross-functional teams. Continuous improvement initiatives and administrative tasks are also part of the role.
As a Technical Support Engineer at Plaid, you will manage customer inquiries via Zendesk, troubleshoot integration issues, collaborate with engineering teams on resolutions, and work on process improvement projects. You will play a crucial role in ensuring customer satisfaction and operational efficiency.
The CPV Digitalization Consultant will enhance ValGenesis' digital validation solutions by integrating CPV capabilities. Responsibilities include mapping workflows, ensuring regulatory compliance, designing predictive analytics models, and advising on technology integration for scalability.
The Engagement Manager will develop and maintain client relationships, lead and optimize project delivery, manage day-to-day client interactions, and provide leadership and support for the team. They will also participate in recruitment activities and offer CX thought leadership.
As a Senior-Principal Infrastructure engineer, you will be responsible for technical management of DevOps/infrastructure teams and large-scale systems with a focus on automation, organization, and communication to enable application development teams to run effectively in the cloud. You will work within the government ecosystem, facing challenges of bureaucracy, legacy systems, and the need for cross-functional communication.
The WEM Applications Consultant will lead the implementation and delivery of Verint's Workforce Management and Quality Management solutions. Responsibilities include consulting with clients, providing training, implementing software, managing projects, and ensuring client satisfaction. The role requires effective communication and the ability to troubleshoot software solutions across various customer environments.
The Diagnostics Technical Specialist provides onsite support for veterinary clinics, assisting with implementation, training, and troubleshooting of diagnostic products. They ensure customer satisfaction and improve workflow processes while documenting activity and performance. The role requires travel within assigned territories and collaboration with business managers.
The Senior Cloud Functional Consultant will lead cloud engagements, provide project management and subject matter expertise, ensure compliance with security policies, mentor team members, and engage clients to develop cloud strategies and compliant solutions using AWS, Azure, and GCP.
The Help Desk Specialist provides exceptional remote support to clients, addressing technical needs and ensuring timely resolution. Key responsibilities include participating in after-hours emergency coverage, diagnosing technical issues, and supporting clients effectively while meeting performance goals.
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As a Technical Consultant, you'll provide expert guidance on the UKG Pro WFM Time and Attendance Module, design and manage test cases, collaborate with QA for defect tracking, and utilize automation tools to enhance testing efficiency.
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