Top Remote Customer Success Jobs in St. Louis, MO

The Senior Manager of Customer Support is responsible for building and leading a global team to ensure an exceptional customer experience for Tray.ai users. The role involves resolving escalations, improving customer interactions, influencing internal stakeholders, and enhancing team performance based on customer satisfaction metrics. A strong technical background and the ability to work effectively in a fast-paced environment are essential.

The Outreach Specialist manages inbound and outbound calls to engage current and prospective members, handles inquiries, and executes outreach campaigns. They ensure member satisfaction, record interactions, maintain member information, and adapt to changing priorities while meeting performance targets.

As a Customer Support Representative, you will support members by answering questions, resolving issues, and ensuring access to healthcare services. Your role involves handling inbound calls and chats, providing excellent customer service, and maintaining positive relationships with existing members while adhering to company policies and procedures.