Top Remote Customer Success Jobs in Santa Cruz, CA

As a Payroll Solutions Implementation Consultant, you will manage the onboarding process for new clients, ensure accurate setup in payroll systems, audit and process payroll data, and provide ongoing support to clients maintaining excellent customer service throughout.

The IT Help Desk Support role provides technical assistance to employees with technology-related issues, including troubleshooting hardware and software problems, installing and configuring systems, and maintaining documentation. It involves both onsite and remote support and requires exceptional customer service skills.

The Client Success Manager at Crossover Health focuses on enhancing client and member experiences by developing revenue growth strategies and facilitating engagement initiatives. Key responsibilities include collaborating with clients, executing engagement events, and leveraging data for client-facing communications while managing internal projects and revenue reporting.

The Customer Support Representative will provide technical support and assistance to OPENLANE customers, resolving technical issues, educating customers on best practices, and documenting interactions in Salesforce. They will also work on areas for product improvement while ensuring customer satisfaction and maintaining product knowledge.

The Senior Technical Support Engineer will deliver exceptional client support, resolving complex technical issues, collaborating with various internal teams, and owning the escalation process for critical incidents. They will also mentor junior engineers, develop support documentation, and ensure compliance with service level agreements.

The Director of Microsoft Dynamics Customer Enablement manages a team to provide support for Microsoft Dynamics applications, oversees ticket administration, develops relationships with external support providers, and ensures high-quality customer service. The role includes training, process improvement, stakeholder communication, and KPI management for performance visibility.

The Compliance Customer Relation Specialist at Foley supports clients, drivers, and candidates with understanding DOT and FCRA regulations, conducts employment verifications, responds to client inquiries, and processes compliance documents while maintaining expertise in regulations and delivering exceptional customer service.