Top Remote Customer Success Jobs in Raleigh, NC
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.
The Senior Customer Success Associate at Guidebook is responsible for ensuring customer satisfaction, mastering the app and content management systems, providing support through various channels, and facilitating workshops. This role involves building guides, analyzing feedback for improvements, and collaborating closely with the Account Management team to enhance client experiences.
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The Senior Proposal Specialist will support business development by preparing proposals, managing costing, and collaborating with internal stakeholders. They will ensure proposals meet quality standards, assist in SOW development, and support the BD team in various meetings and project tasks.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
The Regional Customer Support Specialist supports Natera’s Oncology division by delivering exceptional service to medical professionals and patients, managing orders, alleviating issues, and communicating effectively to ensure timely results. This role necessitates problem solving, organization, and knowledge of oncology tests, while maintaining professionalism in escalated situations.
The Regulatory Affairs & Quality Specialist ensures compliance with ISO standards and regulations, manages QMS documentation, conducts audits, and provides training. The role includes improving quality management systems and participating in special projects aligned with organizational goals.
As a Customer Support Specialist at Calendly, you will be the first point of contact for customers, providing solutions and enhancing their experience. Your responsibilities include resolving support tickets via Live Chat, Phone, or Email, maintaining expert product knowledge, and participating in support initiatives to meet both individual and team metrics.
As an L1 Technical Support Engineer, you will provide exceptional product support in cybersecurity within a fast-paced SaaS environment. Responsibilities include troubleshooting client-reported issues, maintaining response and resolution SLAs, and collaborating effectively with team members and other support levels to ensure customer success.
The Technical Representative for the Core team at 1Password troubleshoots Tier 2 issues affecting customers, supports Tier 1 issues, and assists junior colleagues. The role involves diagnosing technical problems, providing effective customer support, and monitoring ticket escalations.
Top Remote Companies in Raleigh, NC Hiring Customer Success Roles
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