Top Remote Customer Success Jobs in Peoria, IL

The Senior Customer Success Manager coordinates support for enterprise customers, improving retention, managing accounts, and ensuring successful onboarding and product usage.

As an Enterprise Customer Success Manager, you will drive growth and renewals within enterprise accounts, ensuring client satisfaction and engagement throughout the customer lifecycle while achieving revenue goals.

The Director of Customer Success will lead a team to drive customer success in Data, AI, and Cloud Services, ensuring project alignment with client goals and implementing effective strategies for client retention and satisfaction.

Provide support to partner institutions, resolve customer inquiries, track delinquencies, and assist with institutional customer service needs.

The Coordinator will manage incoming inquiries, assist with invoicing and incentives, provide customer support, and identify trends in agent feedback. Duties include handling calls, resolving customer issues, and supporting team efforts to meet service level agreements.

As a Customer Care Supervisor, you will manage the Customer Care team, ensuring exceptional service delivery, coaching team members, and improving operational efficiency while meeting metrics.

As a Client Support Specialist, you will resolve customer inquiries, coordinate with internal teams, document issues, and manage client communications while working flexible hours.