Top Remote Customer Success Jobs in Des Moines, IA
As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.
As a Client Success Specialist, you will communicate with clients via various channels, ensuring a positive experience with BlackCloak's platform. Your responsibilities include client onboarding, managing client interactions, conducting support sessions, and maintaining knowledge of the company's solutions while working closely with the Product and Cybersecurity teams.
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
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The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
As a Customer Success Manager, you will manage a portfolio of clients, ensuring they derive maximum value from LogicManager's risk management software. Responsibilities include conducting product demos, managing onboarding processes, developing retention strategies, and advocating for customer needs. You'll also identify expansion opportunities and work collaboratively with other teams to enhance customer experience and mitigate churn.
As the Director of Customer Experience Technology Enablement, you will lead the strategy for tooling and integrate new AI and enabling tools to enhance service delivery within the Customer Experience team. This role entails overseeing complex implementations, collaborating with engineering teams, and maintaining feedback loops for continual improvement.
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The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
The Customer Success Associate supports designated Strategic Account Managers to ensure client satisfaction and the successful delivery of mental healthcare services. Responsibilities include maintaining customer information, collaborating with internal teams, resolving issues, and preparing reports and marketing materials to enhance customer experience.
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
Top remote Companies in Des Moines, IA Hiring Customer Success Roles
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